Updating exchange rates and security prices not working, java exception in log

Kevin's Avatar

Kevin

15 Apr, 2019 10:57 AM

Hi there,

I noticed today that my security prices haven't updated since October. I am using the updater extension.

I updated the extension and Moneydance but that didn't help. Now, the currency/security update runs VERY slowly (much more slowly than before -- and still doesn't actually update securities). I looked in the console and noticed that there are some Java exceptions thrown and an old transaction that seems to be syncing repeatedly. I have uploaded the console log.

Can you please help restore security price updates?

Many thanks,
Kevin

  1. 1 Posted by derekkent23 on 15 Apr, 2019 03:18 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Looks like two problems. One syncing the other obtaining exchange rates and security price.
    For the first problem I would be tempted to reset syncing.
    What devices are you syncing to your windows 7 computer, another computer, phone etc.
    What syncing method have you set, Dropbox Folder, Dropbox Connect?
    Post that information.
    Fix that then we can look at the second problem

  2. 2 Posted by dwg on 15 Apr, 2019 09:13 PM

    dwg's Avatar

    I'm a fellow user.

    There are some things in your error log that concern me.

    When loading extensions there is a problem:

    initialized extension findandreplace in 0.045 seconds
    initialized extension txtimport in 0.005 seconds
    multires images not supported: java.lang.ClassNotFoundException: sun/awt/image/MultiResolutionImage.class
    initialized extension updater in 0.01 seconds
    initialized extension yahooqt in 0.969 seconds

    The line starting multires is what I am looking at. What extensions are you trying to load?

    There are various messages about netsync. Could it be that your are trying to use the Network Synchronizer?

  3. 3 Posted by Kevin on 16 Apr, 2019 02:56 AM

    Kevin's Avatar

    @derekkent23
    I primarily use MoneyDance on Windows 7. I am using Dropbox folder synchronization. I have an Android device with the MoneyDance App. I used to use MoneyDance on MacOS as well, but I had issues with recurring transactions so I stopped doing that.

    @dwg
    I don't think I am using network synchronizer. Attached is a screenshot of my extensions menu.
    I dug around in .moneydance\fmodules and found only four extensions:
     findandreplace.mxt
     txtimport.mxt
     updater.mxt
     yahooqt.mxt

    Thanks for your help so far.

  4. 4 Posted by derekkent23 on 16 Apr, 2019 06:54 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    I would reset syncing.
    On your computer set Don’t Sync as the syncing method.
    On the phone app Disconnect.
    Delete the “.moneydancesync” folder in Dropbox.
    Restart syncing from the start. Computer, phone.
    Give time between each step for Dropbox to sync.

    As for Quotes and Exchange Rates Updater is it up to date v1024 under EXTENSION – MANAGE EXTENSION. Make sure you have selected a source for both exchange rates and securities. Alpha Advantage is very, very slow. At some point it was slowed even further, not sure if that was before or after October. There is also a bug that can mislead as to if prices are actually being obtained.

    There is an alternative, a free third-party Quote Loader. see https://infinitekind.tenderapp.com/discussions/investments/4039-quo...

    The Quote Loader is a lot faster and bug free. Download the PDF attached to post 114 and take a look. On page 1 there is a link to a YouTube tutorial that will give you an overview of Quote Loader.

    Try it out, let us know how you get on, any problems just post.

    Hope this helps.

  5. 5 Posted by Kevin on 17 Apr, 2019 05:52 PM

    Kevin's Avatar

    Thanks @derekkent23.
    Resetting the syncing resolved the java exception and the alternative Quote Loader appears to be working just fine.
    Many thanks for your help.

  6. Kevin closed this discussion on 17 Apr, 2019 05:52 PM.

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