Register is full of bugs

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mamalu5

15 Dec, 2009 12:58 PM

I use an iMac OS X v 10.5.8. I downloaded MD 2010 (723) Java version 1.5.0_22. This is the 4th time I have written about the same problem and have gotten absolutely no help and the problem/s is getting worse. The columns on the register keep changing widths after I have saved my changes and closed down the program. When I open the program up again, not only are most of the the columns a different width than what I had made them but they are actually out of order. I have to drag the line passed the others in order to have them in the right place. I change the sorting selection to "date entered" but when I reopen the program, it's back to "amount" - sometimes while I have the program open. I do save all my changes. In order to change the widths, I have to enlarge the register and then I can finally see the crosses between the columns at the top of the page. The do not come up in the registers size the program opens in. It does me no good to change anything as the changes revert back to the ones that were there before I changed then. I'm at my wits end because I rely heavily on Money Dance. What happened to my lovely program? If I need a newer version of java, please tell me where to go to install it. I hope one of the 4 techs hear my plea and gives me some help.

  1. 1 Posted by Ben Spencer on 15 Dec, 2009 05:46 PM

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    Hi

    I read in your other post that build 727 has not fixed the problem for you. Which register exactly are you having trouble with? investment, bank, security, etc. Do all of them show the same problem? (each keeps their column settings in a different place)

    Sincerely

    Ben Spencer

  2. 2 Posted by mamalu5 on 15 Dec, 2009 05:55 PM

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    I only use Money Dance for my checking account. I just tried it again
    and the sort choice was once again saved but three of the columns had
    gone to very small widths so that the column categories could not be
    seen. The date and check number columns have enlarged a great deal.
    The description/memo, the category/tag and C columns have virtually
    disappeared. The payment rate, deposit and balance columns have stayed
    the same. This is not always the way the columns are changed width-
    wise but the last 2-3 times it's been the same. I always save them
    when I change them but they do not save.
    MaryLou

  3. 3 Posted by Joe on 15 Dec, 2009 06:19 PM

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    Hi, I don't work for MoneyDance, I'm just a user, but wondering if this will help you:

    Even with the old MD2008, I VERY occasionally had a problem where the register column widths would be sized very narrow and unusable. But if I did a control-N (New transaction), then ESC (to cancel that new transaction), it magically reized the columns correctly and they stayed that way.

    I haven't seen this problem in MD2010 yet but wanted to mention it in case it helps anyone.

  4. 4 Posted by mamalu5 on 15 Dec, 2009 06:27 PM

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    Thanks, Joe. Will try this. Never had any probs with 1008. Wish I had never upgraded.
    ML

  5. 5 Posted by Ben Spencer on 15 Dec, 2009 06:52 PM

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    Can you please tell me if you frequently change the size of your window. And do you run the application with the main window maximized?

    Ben

  6. 6 Posted by mamalu5 on 15 Dec, 2009 07:53 PM

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    Until downloading the 2010 version, I never changed the size of the
    window. I only did it in the 2010 version because most of the columns
    were so narrow that I could not get the column moving cross to come
    up. I could not even see the first letter of the category. When I
    enlarged it, I could at least access that little cross and change the
    column widths. When I clicked on the maximize button the first time,
    it was not what I would call maximized - just a little bigger. If I
    clicked it again, the register window would be gone but the 3 buttons
    on the top right hand side of the screen would be up in the left hand
    side of the screen, all by themselves. I just tried it with the beta
    version and that didn't happen. The window fully maximized when I
    clicked on it again. The 3 columns that I told you narrowed up were
    narrow again. I do not know what you would call the size of what I
    have been running the program. It sure isn't fully maximized nor is it
    the size of the window on 2008. I can maximize since downloading beta
    327. At least the maximize/minimize button works now. All I need is
    for those 3 columns to stay the same size.
    MaryLou

  7. 7 Posted by mamalu5 on 15 Dec, 2009 07:59 PM

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    I'm going to try this. Thanks, Joe. I never had this problem in 2008.
    ML

  8. 8 Posted by mamalu5 on 15 Dec, 2009 08:05 PM

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    Ben, I just maximized the screen, fixed the columns that way I wanted them. saved them, got out of the program, reopened and everything was the way I saved it before closing down. Guess that takes care of my problems. I didn't want to maximize as I have a 24 inch screen and it really isn't necessary to have such a large register but if it works that way, I'll get used to it. Thanks for your patience and help. It is much appreciated. I bought Moneydance 2 years ago when I got my iMac. I really like the program and was upset to see the problems. I now also know how to use your help section.
    MaryLou

  9. 9 Posted by mamalu5 on 15 Dec, 2009 09:48 PM

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    Interesting thing I discovered. Now that I can maximize the register's window in my checking account, it will not change to another size. No matter how many times I hit the maximize button, it stays the same large size. Very strange, this 2010 version of DM.

  10. 10 Posted by mamalu5 on 16 Dec, 2009 01:02 PM

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    Opened up MD this morning and have saving issues again. The columns are not as narrow as before but they are definitely different than the way I saved them. Also, once again, when I click on the maximize button, the register disappears and the 3 buttons that are usually on the upper right hand corner of the register window are over to the left in a little grayish bar, all by themselves. Not sure what to do about this.
    MaryLou

  11. 11 Posted by mamalu5 on 16 Dec, 2009 06:46 PM

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    I do not think this problem has been resolved. Hoping Ben or someone else working for MD looks at my latest complaint!
    MaryLou

  12. 12 Posted by Nunya on 16 Dec, 2009 08:08 PM

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    I'm not a MD user, just investigating, but having to run with a window maximized in order to avoid bugs is totally unacceptable.

    Did you try deleting the preferences for MD? That's the standard place for Mac applications to store things like window sizes and column widths/ordering.

  13. 13 Posted by mamalu5 on 16 Dec, 2009 08:24 PM

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    I went into the preferences but saw nothing at all that addresses the screen/window size. Thanks for trying to help. I have not heard from anyone but you since writing the latest comment today. Trying to be patient as they seem to have a lot of things to work out.

  14. 14 Posted by Angie Rauscher on 17 Dec, 2009 03:43 AM

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    We are working on this issue, and I hope that that next build (likely released Thursday) will improve it. We have been having a difficult time re-creating this bug, making it more difficult to diagnose and solve, but we are working on it.

    We will post more when we have further information.

    Angie Rauscher
    Moneydance Support

  15. 15 Posted by mamalu5 on 17 Dec, 2009 12:22 PM

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    Okie dokie. What is the address of the place to find the newest
    versions?
    MaryLou

  16. 16 Posted by mamalu5 on 18 Dec, 2009 05:47 PM

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    I did download 728. No difference in my issues. Saving column sizes and being able to change maximized register window.

  17. 17 Posted by mamalu5 on 24 Dec, 2009 06:18 PM

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    Any help out there to allow me to use MD in a window that is not maximized? Still cannot get it to go smaller. Way too big with my large screen.

  18. 18 Posted by mamalu5 on 28 Dec, 2009 09:18 PM

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    Was sent and downloaded MD2010r2 (735). No improvement on my maximizing problems, column widths and saving some things.
    Tried doing these directions:
    1) Maximize window
    2) Click the restore down button (upper right hand corner, next to the X to close)
    3) On the status bar, right-click to size, right-click to close/quit
    4) Restart Moneydance
    It all seems like Greek to me. I have no restore down button on the right hand corner that I can see. Only have a "new transaction" button. I have no "X" to close down the program. What and where is the status bar? I've trying right clicking all over the register and if I do get a menu up, there is no option to size or to close. Are we talking about the Mac version? Can you tell me how and where to find these things? Help!
    Please!
    MaryLou

  19. 19 Posted by Angie Rauscher on 29 Dec, 2009 02:15 AM

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    Marylou,

    Those directions deal with Windows window minimize/maximize issues. The
    developer tells me that version 735 should have resolved these issues, so it
    seems like this is an atypical bug. I have directed our developer to look
    into your issue further, and I will follow up with him tomorrow.

    I sincerely apologize for the inconvenience you have experienced,

    Angie Rauscher
    Moneydance Support

    On Mon, Dec 28, 2009 at 4:18 PM, mamalu5 <
    [email blocked]<tender%[email blocked]>
    > wrote:

  20. 20 Posted by Angie Rauscher on 29 Dec, 2009 02:25 AM

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    Marylou,

    Those directions deal with Windows window minimize/maximize issues. The developer tells me that version 735 should have resolved the column width and window size issues, so it seems like this may be an atypical bug. Would you please let me know what version of Java you are using (as it may have changed from the information you provided to us earlier).

    I have directed our developer to look into your issue further, and I will follow up with him tomorrow.

    I sincerely apologize for the inconvenience you have experienced,

    Angie Rauscher
    Moneydance Support

  21. 21 Posted by mamalu5 on 29 Dec, 2009 12:45 PM

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    Hi Angie!
    Java Version: 1.5.0_22
    Java Vendor: Apple Inc. I did a software search of upgrades and got a message that all were up to date,
    I can fix the column sizes in maximized mode only but the date column change does not save and is very wide. The balance column cannot be changed at all as there is no little cross that appears to the right of that column. To change the size of the whole register by dragging the little thing at the bottom right of the window changes all the columns at once and most of them get very narrow again. By the way, the minimize, maximize and close buttons are on the left upper side of the page. Don't know why I said the right side.
    Thanks for any help you can give me.

  22. Angie Rauscher closed this discussion on 02 Feb, 2010 08:37 PM.

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