can't bring up reminder screen using menu or ctrl-shft-r

scottdogster's Avatar


23 Jun, 2019 10:41 PM

Can only get to reminder screen from summary page - menu and ctrl-shft-r don't work

  1. Support Staff 1 Posted by Henry on 24 Jun, 2019 03:44 PM

    Henry's Avatar

    Hi Scott,

    Do you perhaps normally use multiple monitors and currently only one?
    I am wondering if the reminder window is being opened off-screen.

    This can happen if you usually use multiple monitors and you choose the stop using the setup.

    If this is the case and you are using Windows, then can you try to using the keyboard combination ALT+SPACEBAR.

    A context menu will appear on the edge of your screen. Tap the letter " m " to activate the "Move" command. Use your keyboard's arrow keys to move the window back to your view.

    Henry, Infinite Kind Support

  2. 2 Posted by scottdogster on 24 Jun, 2019 04:57 PM

    scottdogster's Avatar

    That did it! Thank you.

  3. Support Staff 3 Posted by Henry on 25 Jun, 2019 02:54 PM

    Henry's Avatar

    Thank you for letting me know and I'm very glad to see that everything works!
    I'll close this discussion for now, but don't hesitate to get back in touch if you have further questions or need any assistance.

    Have a great day!

    Henry, Infinite Kind Support

  4. Henry closed this discussion on 25 Jun, 2019 02:54 PM.

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