tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/552-mondeydance-2010-loses-all-data-after-july-2006Infinite Kind: Discussion 2011-04-07T08:32:51Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/7331202009-12-16T16:46:09Z2009-12-16T16:46:12ZMondeyDance 2010 loses all data after July 2006<div><p>I purchased 2010 Dec. 11, and loaded app. Upon opening program,
all of my data after July 3, 2006, was missing.<br>
I can open MD 2008 on my backup drive, if used as a start up; and
my data is there.</p>
<p>I removed all MD files from my hard drive, and copied the backup
files to it. OPening on the HD is in the 2010 format, even<br>
thought all prefs, etc., were deleted (trashed and erased). So I
can only run MD from backup drive. Which means, I cannot use<br>
that drive to clone the HD--as soon as I do, the MD files will be
destroyed based on whatever is on the HD.</p>
<p>Thus, the program has become not just useless to me, but an
impediment to all my computing. This was posted on the private help
page, but I can't find that now.</p>
<p>If this can be resolved immediately, fine. If not, I will have
to ditch MD for another app (and request a refund of my upgrade
fee).</p>
<p>I am running Mac OS X 10.6.2, with Java 13.1.0.</p></div>Robert M Fasanellotag:infinitekind.tenderapp.com,2009-01-14:Comment/7331202010-01-04T14:17:27Z2010-01-04T14:17:27ZMondeyDance 2010 loses all data after July 2006<div><p>Robert,</p>
<p>I apologize for the delay in our response. This issue you are
describing is one we have not been able to re-create. If you are
not using the most recent version (2010 build 735), please update
to that version. You can download the update [here]<a href=
"http://moneydance.com/other">http://moneydance.com/other</a>).
This update has resolved a few key issues our users have been
experiencing. Please let me know if your issue persists and we will
look into other solutions.</p>
<p>If you would prefer a refund, please send the full name and
email address which you used to purchase your upgrade and we will
process your refund.</p>
<p>I apologize again for the delay in response to this serious
issue. Please let me know if I can be of further assistance, and
thank you for your interest in Moneydance.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauscher