tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/56323-moneydance-2019-helpInfinite Kind: Discussion 2019-12-13T08:10:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/476196722019-09-12T20:21:27Z2019-09-12T20:21:27ZMoneydance 2019 - HELP!<div><p>I am not support staff, just a user.</p>
<p>Normally a £0.00 value for an account indicates that account has been set INACTIVE. Highlight the account and click ACCOUNT – EDIT ACCOUNT and untick the INACTIVE tick box.</p>
<p>Reminders.<br>
Have you ever had a second monitor connected to your computer? It’s possible the window is being rendered off screen. After clicking “+” try the Alt key and SPACEBAR after which the letter m key. Now use the ARROW keys, most likely the left arrow to try and bring the missing window back 'on screen'.</p>
<p>You are accessing reminders from the side Bar, if the above does not help try TOOLS – REMINDERS this users a different set up window.</p>
<p>Hope this helps</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/476196722019-09-13T06:40:43Z2019-09-13T06:40:44ZMoneydance 2019 - HELP!<div><p>Thanks. Both issues were due to the account being set as inactive. All sorted.</p></div>Andrew Cummingstag:infinitekind.tenderapp.com,2009-01-14:Comment/476196722019-09-13T08:07:12Z2019-09-13T08:07:12ZMoneydance 2019 - HELP!<div><p>Hi Andrew,</p>
<p>I can see you’ve received a reply from one of our knowledgeable Moneydance customers, and it appears you’ve got this resolved.</p>
<p>However, don’t hesitate to get back in touch if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy