Discover Card downloads stopped on Sept 9, 2019

kwbear's Avatar

kwbear

16 Sep, 2019 03:59 PM

My last Discover Card download shown in Moneydance occurred on 09 September 2019. when I attempt to download later transactions no data is downloaded nor do I receive any error messages. Checking the Discover web site I have verified that there were transactions after 09 September 2019. I am using Moneydance 2019.3 with OS 10.14.6.

  1. 1 Posted by derekkent23 on 16 Sep, 2019 04:21 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    There are a number of threads on this subject, see this one https://infinitekind.tenderapp.com/discussions/online-banking/14201...

    Hope this helps.

  2. 2 Posted by kwbear on 17 Sep, 2019 03:29 PM

    kwbear's Avatar

    derekkent23: Much thanks or the link! While this doesn't resolve the [problem, it helps to know I'm not alone and that Moneydance staff is aware of the issue.

    kwbear

  3. Support Staff 3 Posted by Maddy on 24 Sep, 2019 12:16 PM

    Maddy's Avatar

    Hi,
    We are sorry to hear about the problems you've encountered.

    Unfortunately, we're aware of a problem with the Discover connection, as it has been reported by many customers .
    Our lead developer is actively working to get the connection fixed.

    We will update you, as soon as we have more information and we will provide the steps you need to get connected again.

    In the meantime, if you need to update your accounts you can use a web browser to download files from your bank's web site. We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.

    --
    Maddy, Infinite Kind Support

  4. Support Staff 4 Posted by Maddy on 25 Sep, 2019 06:54 PM

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    Hi all,

    Unfortunately I don’t have the best news regarding the Discover connection.
    It seems that Discover are no longer supporting automatic downloads to software other than Quicken and Intuit programs.

    You can read the public thread about the Discover issues on this page.

    One customer has advised contacting the bank directly and asking them to reconsider the changes they’ve made. It’s possible that with enough requests from their customers to support Moneydance, they’ll revert to allowing our Direct Connect downloads.

    Without Direct Connect, you are still able to easily import your data into the program. The best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.
    We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.

    Moneydance 2019 includes en embedded browser (currently a beta feature) that makes downloading from the banks website much easier. We're also working on another feature (coming soon) that will remember how you download from the banks site and help to automate the manual import process.

    --
    Maddy, Infinite Kind Support

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