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MD does not accept my vendor's address

• Edit

ttocsad

26 Oct, 2012 03:05 PM

"Downtown Direct 1011 East Main St.
Richmond VA 23219"

tried multiple times. looked up every address the internet has to offer. What's up?

Thanks,

doug

1. Support Staff 1 Posted by Ethan on 26 Oct, 2012 03:55 PM

   

   Hello Doug,

   What exactly do you mean that MD does not accept your vendor's address? Where are you trying to enter this within Moneydance, and what error messages are you receiving?

   Ethan Tupelo
   Moneydance Support

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2. 2 Posted by ttocsad on 26 Oct, 2012 04:16 PM

   

   It says that the address I have entered is invalid and that I should try again.
   Online; Online Bill Payment; Payees; Create Payees.

   d

   ________________________________
    From: Ethan Tupelo <[email blocked]>
   To: [email blocked]
   Sent: Friday, October 26, 2012 11:55 AM
   Subject: Re: MD does not accept my vendor's address [Problems #5647]

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3. 3 Posted by Angie Rauscher on 30 Oct, 2012 09:52 PM

   

   Doug,

   Could you please send me a screenshot of the Payee you're trying to create, including the address, that causes the error? This will let me see if there's anything obvious wrong and dig deeper into the issue.

   Angie Rauscher
   Moneydance Support

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4. 4 Posted by ttocsad on 31 Oct, 2012 02:10 PM

   

   A:
   After trying on 3 separate occasions, the address took. I do not know why.

   But thanks for helping.

   doug

   ________________________________
    From: Angie Rauscher <[email blocked]>
   To: [email blocked]
   Sent: Tuesday, October 30, 2012 5:52 PM
   Subject: Re: MD does not accept my vendor's address [Problems #5647]

   • Screen_Shot_2012-10-31_at_10.01.58_AM.png 49 KB
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5. 5 Posted by -Kevin N. on 31 Oct, 2012 02:35 PM

   

   Hi ttocsad,
   I don't use MD's bill pay, but two things that I can see from your screenshot is:
   A) You didn't enter a Phone Number, hence the error message.
   B) The 'Online Bill Pay' form needs to be re-sized taller so as to reveal the lower portion of the from. Grab the top or bottom of the form and drag it so that the form is made taller.
   HTH -Kevin N.

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6. 6 Posted by ttocsad on 31 Oct, 2012 02:47 PM

   

   Thanks kevin.

   I finally got it worked out on my own.

   doug

   ________________________________
    From: -Kevin N. <[email blocked]>
   To: [email blocked]
   Sent: Wednesday, October 31, 2012 10:35 AM
   Subject: Re: MD does not accept my vendor's address [Problems #5647]

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7. 7 Posted by Jon Hoover on 31 Oct, 2012 02:52 PM

   

   Doug,
   Sorry about the trouble and I am glad to hear you figured it out.
   Please let us know if you have any more questions.
   Sincerely,
   Jon Hoover, Moneydance Support

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8. Jon Hoover closed this discussion on 31 Oct, 2012 02:52 PM.

9. ttocsad re-opened this discussion on 31 Oct, 2012 03:02 PM

10. 8 Posted by ttocsad on 31 Oct, 2012 03:02 PM

    

    Thanks, Jon. D
    Sent on the Sprint® Now Network from my BlackBerry®

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11. Jon Hoover closed this discussion on 31 Oct, 2012 03:13 PM.