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Syncing with iPhone

• Edit

danmacjp

27 Oct, 2012 02:33 PM

First, thank you for a great program.

I have just installed MoneyDance on my iPhone and followed the instructions you provide in your knowledge base to sync my desktop Moneydance with the iPhone version. I am unable to sync. I have followed your directions to the letter, but continually get the following message on my iPhone:

"No Moneydance data files were found that have been configured to sync using this Dropbox account. Please make sure you have installed the Network Synchronizer extension and configured it to sync using Dropbox."

I would appreciate any help you can give.

Regards,
Darryl

1. Support Staff 1 Posted by Ethan on 27 Oct, 2012 03:13 PM

   

   Hi Darryl,

   Here are some common problems that you can check beyond what is described in the initial setup:

   Make sure that Dropbox is open and running on your desktop system.

   Make sure that both devices are connected to the internet.

   The location of your Dropbox folder on your desktop must be in the default location, which on most systems is /users/[your username]/Dropbox

   Let me know if none of those address this issue,

   Ethan Tupelo
   Moneydance Support

   • Edit

2. 2 Posted by danmacjp on 28 Oct, 2012 12:37 AM

   

   Hi Ethan,

   Thank you very much for your prompt reply. Dropbox is running on my desktop
   computer. Both the desktop and the iPhone are connected to the internet via
   my AirPort. The Dropbox folder is in the default location. I've tried
   several times since emailing you all with the same result, that is, the
   same message as before: no Moneydance file.

   Cheers,
   Darryl

   • Edit

3. 3 Posted by Scott Meehan on 30 Oct, 2012 12:16 AM

   

   Hi Darryl,

   What version of Moneydance and Java are you using? These can be found by going to Help -> Console window.

   Scott Meehan
   Moneydance Support

   • Edit

4. 4 Posted by danmacjp on 30 Oct, 2012 12:04 PM

   

   Hi Scott,

   I checked the Console window, and it seemed to have a lot of what looked
   like useful information, so I copied what I thought might be helpful and
   pasted it below.

   Starting Moneydance 2012 (825)
   Settings Folder:
   /Users/Darryl/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
   Support/Moneydance
   Platform Handler:
   com.moneydance.apps.md.controller.platforms.MacHelper2@2de7a6ae
   OS: Mac OS X 10.7.5 x86_64
   Java: 1.7.0-moneydance2012-817 (Oracle Corporation)
   Starting netsync build 27
   (re)initializing dropbox settings (allowed=true; ext build=27)
   Error loading mDNS listener: java.net.BindException: Operation not permitted
   java.net.BindException: Operation not permitted
   at java.net.PlainDatagramSocketImpl.bind0(Native Method)
   at
   java.net.AbstractPlainDatagramSocketImpl.bind(AbstractPlainDatagramSocketImpl.java:95)
   at java.net.DatagramSocket.bind(DatagramSocket.java:376)
   at java.net.MulticastSocket.<init>(MulticastSocket.java:172)
   at java.net.MulticastSocket.<init>(MulticastSocket.java:137)
   at javax.jmdns.impl.JmDNSImpl.openMulticastSocket(JmDNSImpl.java:452)
   at javax.jmdns.impl.JmDNSImpl.<init>(JmDNSImpl.java:420)
   at javax.jmdns.JmDNS.create(JmDNS.java:60)
   at com.moneydance.modules.features.netsync.Main$1.run(Main.java:106)
   at java.lang.Thread.run(Thread.java:722)
   (re)initializing dropbox settings (allowed=true; ext build=27)
   Dropbox interface:
   DBAPI:/.moneydancesync/9c617f5a-ba8f-4a4d-acab-67c32b5348ed
   Document folder for md!FoREpRE?!
   (/Users/Darryl/Dropbox/.moneydancesync/9c617f5a-ba8f-4a4d-acab-67c32b5348ed)
   does not exist
   creating
   /Users/Darryl/Dropbox/.moneydancesync/9c617f5a-ba8f-4a4d-acab-67c32b5348ed
   file was modified; syncing!
   syncing now
   Exception in thread "Timer-1" java.lang.NullPointerException
   at
   com.moneydance.modules.features.netsync.DropboxDocumentSyncer.getTransactionFiles(DropboxDocumentSyncer.java:102)
   at
   com.moneydance.modules.features.netsync.DropboxSyncer.syncFromDropbox(DropboxSyncer.java:136)
   at
   com.moneydance.modules.features.netsync.DropboxSyncer.access$000(DropboxSyncer.java:17)
   at
   com.moneydance.modules.features.netsync.DropboxSyncer$1.onNeedToSync(DropboxSyncer.java:110)
   at
   com.moneydance.modules.features.netsync.DropboxDocumentSyncer.run(DropboxDocumentSyncer.java:187)
   at java.util.TimerThread.mainLoop(Timer.java:555)
   at java.util.TimerThread.run(Timer.java:505)

   I hope that's helpful.

   Cheers,
   Darryl

   • Edit

5. 5 Posted by Angie Rauscher on 30 Oct, 2012 01:42 PM

   

   Darryl,

   That did help, and I see a possible culprit- when using Moneydance 2012 you don't need the Network Synchronizer extension as syncing is built into the full program. Can you please try uninstalling that extension and setting up syncing using these instructions? If that doesn't help let me know and we'll keep working on it.

   Angie Rauscher
   Moneydance Support

   • Edit

6. 6 Posted by danmacjp on 30 Oct, 2012 02:06 PM

   

   Hi Angie,

   I uninstalled the network synchronizer extension, and everything works
   perfectly now! Thank you very much!!

   Cheers,
   Darryl

   • Edit

7. 7 Posted by Angie Rauscher on 30 Oct, 2012 02:46 PM

   

   Awesome, thanks for letting me know!

   Angie Rauscher
   Moneydance Support

   • Edit

8. Angie Rauscher closed this discussion on 30 Oct, 2012 02:46 PM.