steven brophy's Avatar

steven brophy

09 Oct, 2019 11:45 AM

i have upgraded to catalina and money dance won't open i have tried to reinstall java 6 it says unable to do so, please any help would be appreciated Thanks Steve

  1. Support Staff 1 Posted by Maddy on 09 Oct, 2019 01:17 PM

    Maddy's Avatar

    Hi Steve,

    We are sorry to hear about the problem you have encountered.

    We'd recommend using the latest stable version of the program, Moneydance 2019.3 (1880), available for download here

    Please can you confirm which version are you running at the moment?

    Thank you

    Maddy, Infinite Kind Support

  2. 2 Posted by steven brophy on 09 Oct, 2019 05:47 PM

    steven brophy's Avatar

    ive upgraded to version 2019.3 but my old moneydance files will not import i cant seem to get past the welcome page

  3. Support Staff 3 Posted by Maddy on 09 Oct, 2019 08:41 PM

    Maddy's Avatar

    Hi Steve,

    Instead of attempting to import your .md file, please can you try to open it by running Moneydance and selecting File->Open?

    Please let us know how you get on, alternatively we'd be happy to troubleshoot further.

    Maddy, Infinite Kind Support

  4. 4 Posted by steven brophy on 09 Oct, 2019 11:42 PM

    steven brophy's Avatar

    i have opened the new version of moneydance entered the licence number and nothing would import so i have decided to start from scratch new accounts enter everything manually and at least I’m in control it may take some time but strangely
    thanks for your advice anyway Maddy
    Don’t forget to have some fun along life’s highway

  5. Support Staff 5 Posted by Maddy on 10 Oct, 2019 08:38 AM

    Maddy's Avatar

    Thank you for your feedback, Steve!

    I'm sorry if i wasn't able to help to the fullest but I'm glad to see that you are enjoying getting started from scratch.

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  6. Maddy closed this discussion on 10 Oct, 2019 08:38 AM.

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