tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/56859-catalinaInfinite Kind: Discussion 2019-10-10T08:38:05Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/477094132019-10-09T13:17:24Z2019-10-09T13:17:59Zcatalina<div><p>Hi Steve,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>We'd recommend using the latest stable version of the program, Moneydance 2019.3 (1880), available for download <a href="https://infinitekind.com/download-moneydance-personal-finance-software">here</a></p>
<p>Please can you confirm which version are you running at the moment?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/477094132019-10-09T17:47:49Z2019-10-09T17:47:51Zcatalina<div><p>ive upgraded to version 2019.3 but my old moneydance files will not import i cant seem to get past the welcome page</p></div>steven brophytag:infinitekind.tenderapp.com,2009-01-14:Comment/477094132019-10-09T20:41:32Z2019-10-09T20:41:32Zcatalina<div><p>Hi Steve,</p>
<p>Instead of attempting to import your <em>.md</em> file, please can you try to open it by running Moneydance and selecting File->Open?</p>
<p>Please let us know how you get on, alternatively we'd be happy to troubleshoot further.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/477094132019-10-09T23:42:14Z2019-10-09T23:42:15Zcatalina<div><p>i have opened the new version of moneydance entered the licence number and nothing would import so i have decided to start from scratch new accounts enter everything manually and at least I’m in control it may take some time but strangely<br>
satisfying<br>
thanks for your advice anyway Maddy<br>
Don’t forget to have some fun along life’s highway</p></div>steven brophytag:infinitekind.tenderapp.com,2009-01-14:Comment/477094132019-10-10T08:38:02Z2019-10-10T08:38:02Zcatalina<div><p>Thank you for your feedback, Steve!</p>
<p>I'm sorry if i wasn't able to help to the fullest but I'm glad to see that you are enjoying getting started from scratch.</p>
<p>I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy