tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/56993-java-se-6-runtimeInfinite Kind: Discussion 2019-10-19T06:29:39Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/477295812019-10-15T09:06:41Z2019-10-15T09:06:41ZJava SE 6 runtime<div><p>Hi Brad ,<br>
Thank you for contacting Moneydance support.</p>
<p>We recommend running Moneydance 2019.3 (1880) on Catalina. This is available for download <a href="https://infinitekind.com/download-moneydance-personal-finance-software">at this page</a>.<br>
Please note, if you purchased via the Mac App store, you can simply log into your account using your Apple ID and your update should be available for you, there.</p>
<p>Newer versions of Moneydance are bundled with Java, so you won't need to install this separately on your computer.</p>
<p>We recommend creating a backup before proceeding with the upgrade, as the newer version uses a different file format and cannot be opened with the older versions once converted.</p>
<p>Finally, if you purchased your older license directly from us, would you be able to provide the email/billing address used at the time of purchase, so that I can look into this for you, again?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/477295812019-10-15T14:24:21Z2019-10-15T14:24:22ZJava SE 6 runtime<div><p>Hello Maddy,</p>
<p>I read more threads last night on your site and came to the same conclusion that I needed to upgrade.<br>
I downloaded Moneydance 2019 last night from the App Store and everything is working great.<br>
If there is any way to receive a credit or voucher that would be great.</p>
<p>My billing address is:<br>
14070 SE Hines Drive<br>
Clackamas, Oregon 97015</p>
<p>Email is either:<br>
<a href="mailto:bradantoni@comcast.net">bradantoni@comcast.net</a><br>
<a href="mailto:dweezil103171@gmail.com">dweezil103171@gmail.com</a></p>
<p>Any help would be great!!<br>
Cheers!</p>
<p>Brad</p></div>Brad Andersontag:infinitekind.tenderapp.com,2009-01-14:Comment/477295812019-10-15T14:36:35Z2019-10-15T14:36:35ZJava SE 6 runtime<div><p>Hi Brad,</p>
<p>Unfortunately I was unable to locate your previous purchase of Moneydance.</p>
<p>Do you recall purchasing Moneydance 2010 directly from our website? If so, would you be able to provide the email/billing address used at the time of purchase?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/477295812019-10-15T22:42:42Z2019-10-15T22:42:43ZJava SE 6 runtime<div><p>I’m not sure where I purchased it. I know it was before the Mac App Store existed. It could have been from a third party, but I do know it was a download and not a physical disc. If the billing address I gave you doesn’t pop up in your system I guess there’s not much I can do.</p>
<p>Brad</p></div>Brad Andersontag:infinitekind.tenderapp.com,2009-01-14:Comment/477295812019-10-16T08:19:43Z2019-10-16T08:19:43ZJava SE 6 runtime<div><p>Hi Brad,</p>
<p>I've checked our records using your billing address and I have located a purchase of Moneydance 2008.</p>
<p>I can confirm your license key is:<br>
- B330815-C5ECABEF</p>
<p>When you purchase Moneydance directly from us, you can upgrade to the next version for free. Your license key is valid with Moneydance 2008 and also Moneydance 2010.</p>
<p>If you'd like to upgrade to Moneydance 2019, from our website, you can enter your license key into the 'Upgrading?' box on <a href="https://infinitekind.com/purchase">this page</a> to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.</p>
<p>Finally, since you purchased Moneydance 2019 from a third-party site, such as the Mac App Store, you will have to go through their site to process your refund request.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/477295812019-10-17T14:56:02Z2019-10-17T14:56:02ZJava SE 6 runtime<div><p>Maddy,</p>
<p>This is great! Thank you so much for getting this sorted for me.</p>
<p>Have a great rest of your week!</p>
<p>Brad</p></div>Brad Andersontag:infinitekind.tenderapp.com,2009-01-14:Comment/477295812019-10-19T06:29:39Z2019-10-19T06:29:39ZJava SE 6 runtime<div><p>You are welcome, Brad ! I'm very pleased to hear that.<br>
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy