need help asap

Grady Vogt's Avatar

Grady Vogt

31 Oct, 2012 04:50 PM

Ok,
HDD failed on Windows Desktop. Fresh build and installed Money dance. how do I restore money dance?
I have installed it and network sync is on, but I don't see any transactions on my desktop. Phone shoes them.

how to I restore?

  1. 1 Posted by Jon Hoover on 31 Oct, 2012 08:14 PM

    Jon Hoover's Avatar

    Hi,
    Sorry, I didn't see this message before I replied to your other one. I now see that you don't have access to your hard drive.
    Unfortunately, you cannot restore your data from the iPhone app. You need an access key to connect to it that existed only on your old computer, this feature exists to keep people from accessing your data if your iPhone was stolen. Additionally the data in the iPhone app is very limited and a very different format that would be hard to make readable for Moneydance.
    Sorry I couldn't offer you better news :-(
    Sincerely,
    Jon Hoover, Moneydance Support

  2. System closed this discussion on 31 Mar, 2015 03:54 PM.

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