tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/57501-printing-income-expense-from-particular-accountInfinite Kind: Discussion 2020-02-12T09:30:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/478315102019-11-12T19:56:39Z2019-11-12T19:56:39ZPrinting Income & Expense from Particular Account<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Can you let me know which operating system you're running on your computer/s?</p>
<p>Would you be able to send us a copy of your Moneydance error logs, the logs should include information on what might be causing the issue.</p>
<p>They are saved on your computer as an errlog.txt file. You'll find the logs at this location: *<em>C:\Users(yourusername).moneydance*</em></p>
<p>The file is called: <strong>errlog.txt</strong></p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/478315102019-11-12T22:33:08Z2019-11-12T22:33:08ZPrinting Income & Expense from Particular Account<div><p>I am using the updated version 2019 - my operating system is windows 10 -<br>
I didn't find a error message but when i go to print it prints to the right side of paper, So it looks like ink data info.</p>
<p>I checked out my printer before I sent a message and it is fine in all other programs I use. so its not the printer it has to do with Moneydance.<br>
Moneydance says it can't find the user name (kena6983) but i'm using the program. Doesn't make any sense</p></div>kena6983tag:infinitekind.tenderapp.com,2009-01-14:Comment/478315102019-11-13T09:28:08Z2019-11-13T09:28:08ZPrinting Income & Expense from Particular Account<div><p>Hi,</p>
<p>Firstly, the problem you described, is a bug in an upstream piece of software (java) that is related to interactions with specific printer drivers.<br>
This bug should be fixed in java 13, so, it might be worth trying to upgrade to the latest free preview version.<br>
Moneydance 2019.4 (1892) is available to download from <a href="https://infinitekind.com/preview">this page</a></p>
<p>For a full list of improvements in the preview version, please refer to <a href="https://infinitekind.com/previewdl/current/changelog.txt">this page</a>.</p>
<p>Build 1888 includes:</p>
<ul>
<li>
<p><em>Fixed report printing problem from last preview build</em></p>
</li>
<li>
<p><em>Improved report printing clarity, column sizing, and spacing</em></p>
</li>
</ul>
<p>Finally, unfortunately, I'm not entirely sure I understand what you mean when you state: *Moneydance says it can't find the user name (kena6983) but i'm using the program. *.</p>
<p>Please can you provide a screenshot, perhaps?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy