Unable to unencrypt synced file under linux ...

pappa.maros's Avatar


16 Nov, 2019 03:27 PM

I am trying to access my files that are synced to DropBox. After authorizing with DropBox and scanning for files, I choose my file and am prompted for my pass phrase to unencrypt the file.

Upon entering my passphrase (which appears as plain text and is not hidden/obscured), only the cancel button is active. The finish button is greyed out and unresponsive to mouse clicks.

The version I am using is: 2019.3 and has been licensed.

  1. 1 Posted by derekkent23 on 16 Nov, 2019 06:41 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Edward

    The FINISH button will remain greyed out until the correct pass phrase is entered. Check the pass phrase you entered on your primary computer under FILE (MONEYDANCE on Mac) – SYNCING.

    Hope this helps.

  2. 2 Posted by pappa.maros on 17 Nov, 2019 06:43 AM

    pappa.maros's Avatar

    Thank you for providing the solution I needed.

  3. 3 Posted by derekkent23 on 17 Nov, 2019 08:42 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Edward

    Glad I was able to help.

    Have Fun.

  4. System closed this discussion on 16 Feb, 2020 08:50 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac