Unable to unencrypt synced file under linux ...

Edward Maros's Avatar

Edward Maros

16 Nov, 2019 03:27 PM

I am trying to access my files that are synced to DropBox. After authorizing with DropBox and scanning for files, I choose my file and am prompted for my pass phrase to unencrypt the file.

Upon entering my passphrase (which appears as plain text and is not hidden/obscured), only the cancel button is active. The finish button is greyed out and unresponsive to mouse clicks.

The version I am using is: 2019.3 and has been licensed.

  1. 1 Posted by derekkent23 on 16 Nov, 2019 06:41 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Edward

    The FINISH button will remain greyed out until the correct pass phrase is entered. Check the pass phrase you entered on your primary computer under FILE (MONEYDANCE on Mac) – SYNCING.

    Hope this helps.

  2. 2 Posted by Edward Maros on 17 Nov, 2019 06:43 AM

    Edward Maros's Avatar

    Thank you for providing the solution I needed.

  3. 3 Posted by derekkent23 on 17 Nov, 2019 08:42 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Edward

    Glad I was able to help.

    Have Fun.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac