tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/57815-cant-delete-reminders-reminders-do-not-register-as-instructedInfinite Kind: Discussion 2019-12-03T15:52:46Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/478834032019-11-29T16:24:43Z2019-11-29T16:24:43ZCan't delete reminders; reminders do not register as instructed<div><p>Hi</p>
<p>(When I try to search for this problem regardless how I enter the search statement the search engine opens the basic instructions for Reminders plus two other hits, neither of which have anything to do with the problem.)</p>
<p>I've had problems with Reminders since I installed Moneydance.</p>
<p>Often a transaction recorded as a Reminder does not register if it is set as Auto-commit. Sometimes it won't register at all, even when I try to enter it manually in the Reminders module. Some Auto-commit transactions always register without fail. Others are hit or miss, while still others never register from the Reminder module and must be entered directly into the Register as a New Transaction.</p>
<p>Also, I have accidentally entered a transaction twice into Reminders. Opening the Reminder and clicking 'Delete Reminder' does nothing. Highlighting it from the list at top right delete both occurrences.</p></div>blloyd9tag:infinitekind.tenderapp.com,2009-01-14:Comment/478834032019-11-29T17:02:10Z2019-11-29T17:02:10ZCan't delete reminders; reminders do not register as instructed<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Are you editing a <em>General Reminder</em> or a <em>Transaction Remind</em>?</p>
<p>You can edit a <strong>General Reminder</strong> by double-clicking on the name of the reminder in the list on the right, as outlined in <a href="https://infinitekind.tenderapp.com/kb/reminders-2/general-reminders">this article</a>.</p>
<p>When creating a <strong>Transaction Reminder</strong> selecting “Auto-Commit” will enter the transaction in the appropriate account register a set number of days before the transaction is scheduled.</p>
<p>If the Auto-Commit box is not checked when you create your Transaction Reminder, the transaction will not be applied to your register until/unless you manually apply the reminder, as outlined <a href="https://infinitekind.tenderapp.com/kb/reminders-2/transaction-reminders">here</a></p>
<p>Finally, to delete a reminder, highlight the reminder from the list on the right of the calendar. Then click the - (minus) sign at the bottom right of the page, or the 'Delete Reminder' button.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/478834032019-11-30T14:57:50Z2019-11-30T14:57:50ZCan't delete reminders; reminders do not register as instructed<div><p>The version is 2019 3 1880</p>
<p>They're Transactions.</p>
<p>When I click 'Record Next Occurrence' The Reminder turns from black to<br>
gray but it is not recorded into my register. If I click the grayed<br>
Reminder the "Next Occurence" date is the following month.</p>
<p>Please don't simply repeat information I can see on the help page.</p>
<p>I have followed those instructions accurately.</p>
<p>Please ask a supervisor to help me if you don't know why Moneydance is<br>
failing to respond correctly to commands.</p>
<p>Thanks,<br>
Bruce Lloyd</p></div>blloyd9tag:infinitekind.tenderapp.com,2009-01-14:Comment/478834032019-12-02T13:04:48Z2019-12-02T13:04:48ZCan't delete reminders; reminders do not register as instructed<div><p>Thank you for the additional information, Bruce!</p>
<p>Please note: generally, when you edit the transaction that was created when you click <em>record-next-occurrence</em>, that particular transaction will be disconnected from the reminder.</p>
<p>Also, would you be able to send us a copy of your Moneydance error logs, the logs should include information on what might be causing the issue.</p>
<p>They are saved on your computer as an <strong>errlog.txt file</strong>. You need to navigate to: <strong>Local Disk(C:)->Users->Your Name->.moneydance</strong><br>
The <strong>.moneydance</strong> folder includes:</p>
<ul>
<li>your archive forlder</li>
<li>your documents</li>
<li>fmodules</li>
<li>python</li>
<li>safe</li>
<li>tmp</li>
<li>confg.dict (including your settings)</li>
<li>custom_theme.properties</li>
<li><strong>errlog</strong></li>
<li>key</li>
</ul>
<p>Finally, you can copy them into your next reply.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/478834032019-12-02T14:15:08Z2019-12-02T14:15:08ZCan't delete reminders; reminders do not register as instructed<div><p>See attached jpg. There is no errlog under .moneydance</p></div>blloyd9tag:infinitekind.tenderapp.com,2009-01-14:Comment/478834032019-12-02T14:31:28Z2019-12-02T14:31:28ZCan't delete reminders; reminders do not register as instructed<div><p>Please, can you double click on the <strong>.moneydance</strong> folder?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/478834032019-12-03T14:17:36Z2019-12-03T14:17:36ZCan't delete reminders; reminders do not register as instructed<div><p>If you will look at the jpg you will see that the .moneydance folder is<br>
open. I've been using pc's since 1978. Kindly refrain from treating me<br>
like I'm an idiot and pay attention.</p>
<p>Thank you.</p></div>blloyd9tag:infinitekind.tenderapp.com,2009-01-14:Comment/478834032019-12-03T14:23:47Z2019-12-03T14:23:47ZCan't delete reminders; reminders do not register as instructed<div><p>Let's try a different approach, then.</p>
<p>Within Moneydance, please navigate to <strong>Help-->Console Window</strong> and copy the content into your next reply.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/478834032019-12-03T15:09:23Z2019-12-03T15:09:23ZCan't delete reminders; reminders do not register as instructed<div><p>I've uninstalled Moneydance, downloaded a fresh copy, reinstalled,and<br>
restored the data from backup. Reminders can be deleted now. I deleted<br>
them all and created new ones from the register. All of the first<br>
re-created transactions popped up on the starting date as per normal<br>
function. I assume the rest is functioning as it should.</p>
<p>Thanks for your help. You might consider asking the client about their<br>
experience before assuming they know less than nothing. It's very<br>
frustrating to have to baby your CSR along until they understand they<br>
can communicate with you as a literate adult.</p>
<p>Thanks for your help. You've been more than patient.</p>
<p>I've closed this discussion on the Forum.</p>
<p>Thoughtfully,<br>
Bruce Lloyd</p></div>blloyd9