tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/58032-will-not-open-fileInfinite Kind: Discussion 2020-03-17T02:10:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/479226382019-12-16T10:24:26Z2019-12-16T10:24:26Zwill not open file<div><p>Hi Fred,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Can you let me know which operating system you're running on your computer/s?</p>
<p>Generally, the files with a - .moneydancearchive file extension can be restored into Moneydance by double clicking them.</p>
<p>Alternatively, choose File --> Restore from Backup (or 'Import New Account Set' from the Welcome window). Then navigate to and select the backup file.</p>
<p>When you restore data from a backup file, a new data file will be created for use going forward. If the restored data file is in the default location, it's accessible from Moneydance via Help --> Show Documents Folder.</p>
<p>Any data files stored here are accessible from the program by choosing File --> Open. Any files you've created or restored will be listed here.</p>
<p>If you'd like to re-name the restored file, you can follow the steps in <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/renaming-files">this article</a> from the Knowledge Base.</p>
<p>It's important you close the Moneydance program fully, before you make any changes. Then change the data file name to whatever you want - just be sure to retain the .moneydance file extension at the end of the file name.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/479226382019-12-17T02:04:40Z2019-12-17T02:04:40Zwill not open file<div><p>Also, make sure your file is not stored on a networked drive but a local drive. Corruption of the data file is possible on network drives. Corruption of an encrypted file usually is a total loss.</p></div>sth