tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/58625-moneydance-will-not-open-says-bad-padding-or-coding-errorInfinite Kind: Discussion 2020-01-23T12:33:12Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-15T11:24:49Z2020-01-15T11:24:49ZMoneydance will not open, says bad padding or coding error?<div><p>Hi Dwight,</p>
<p>This shouldn't be able to happen unless there's been some change to a part of the data file outside of Moneydance's control. Can you let me know if you store your Moneydance file on a shared folder such as iCloud, Dropbox, Google Drive, etc? Is there any more information given along with the error message you provided?</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-15T20:21:28Z2020-01-15T20:21:28ZMoneydance will not open, says bad padding or coding error?<div><p>Sean,<br>
I do not store Moneydance on anything except my personal computer and I backup my data to an external hard drive. How do I get it working again?<br>
Thanks, Dwight</p></div>dwgroves8tag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-15T20:23:41Z2020-01-15T20:23:41ZMoneydance will not open, says bad padding or coding error?<div><p>Sorry, didn't answer test of your question. I have you everything on the error message.<br>
Dwight</p></div>dwgroves8tag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-15T20:58:37Z2020-01-15T20:58:37ZMoneydance will not open, says bad padding or coding error?<div><p>Hi Dwight,</p>
<p>Would you be open to join me in a screen sharing session so that we can get this resolved quickly? You would need to be present at your computer and have full control over the connection. We will be able to see your screen while we talk through what is happening and how to solve it.</p>
<p>If that would be ok, please let us know what dates/times work best for you as well as your time zone. If you could also let us know if you use a mac or windows, that would be helpful in setting up the connection.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-15T21:03:47Z2020-01-15T21:03:47ZMoneydance will not open, says bad padding or coding error?<div><p>I'm retired and just had minor surgery so available at your convience. Let me know time and date. I'm on Mountain Standard Time.<br>
Thanks, Dwight</p></div>dwgroves8tag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-15T21:22:52Z2020-01-15T21:22:52ZMoneydance will not open, says bad padding or coding error?<div><p>I can do it now or at your convenience. Just tell me when. I'm on Mountain Standard Time.</p>
<p>Thanks<br>
Dwight Groves</p></div>dwgroves8tag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-16T22:07:32Z2020-01-16T22:07:32ZMoneydance will not open, says bad padding or coding error?<div><p>Sean,<br>
Can we do the screen sharing tomorrow morning, (the 17th) at 10:00AM my time? I'm on Mountain Standard Time.<br>
Thanks,<br>
Dwight Groves<br>
<a href="mailto:Dwgroves0@gmail.com">Dwgroves0@gmail.com</a></p></div>dwgroves8tag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-16T23:15:53Z2020-01-16T23:15:53ZMoneydance will not open, says bad padding or coding error?<div><p>Hi Dwight,</p>
<p>Unfortunately I can't do 10am your time tomorrow. I might be able to do sometime around 1 or 2pm though. Can you let me know if that works? Also can you let me know if you're using a mac or PC/windows?</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-17T00:23:37Z2020-01-17T00:23:37ZMoneydance will not open, says bad padding or coding error?<div><p>Sean,<br>
If that is 1:00 PM my time that will work.Dwight</p></div>dwgroves8tag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-17T00:28:45Z2020-01-17T00:28:45ZMoneydance will not open, says bad padding or coding error?<div><p>I use a Windows machine.<br>
Thanks<br>
Dwight</p></div>dwgroves8tag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-17T19:23:28Z2020-01-17T19:23:29ZMoneydance will not open, says bad padding or coding error?<div><p>Sean,<br>
I got it back to working by downloading it again and reinstalling. Thanks.</p></div>Dwight Grovestag:infinitekind.tenderapp.com,2009-01-14:Comment/480068122020-01-23T12:33:08Z2020-01-23T12:33:08ZMoneydance will not open, says bad padding or coding error?<div><p>Thank you for your feedback, Dwight!</p>
<p>We are very pleased to hear that the issue is resolved.<br>
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy