tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/58632-checking-account-balance-is-consistently-too-high-typically-by-20-to-30-thousandInfinite Kind: Discussion 2020-05-01T03:20:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/480071232020-01-15T13:17:34Z2020-01-15T13:17:34ZChecking account balance is consistently too high, typically by $20 to 30 thousand<div><p>Hi,<br>
Thank you for contacting Moneydance support.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Can you let me know which operating system you're running on your computer/s?</p>
<p>Do you have syncing enabled, (via File --> Syncing), and do you share your data file with another computer or a mobile device?</p>
<p>Would it be possible to see a screenshot of the issue?</p>
<p>Also, when you navigate to File/ Moneydance, on Mac - >Preferences – >General tab.<br>
what type of <em>Balance</em> did you select?<br>
Please find each <em>Balance</em> type below:</p>
<p><em>Balance</em> - The total of all your transactions in an account register, regardless of date or cleared/uncleared status.</p>
<p><em>Current Balance</em> - The total of all your transactions up to and including today's date.</p>
<p><em>Cleared Balance</em> - The total of all transactions you have marked as "cleared.”</p>
<hr>
<p>Finally, can you check you're running the latest version of the Quotes and Exchange Rates extension? To do this, choose Extensions --> Manage Extensions. The latest version of the extension is v.1024. You should see an 'Update' button if you're using an older version, or remove the extension and re-install.</p>
<p>To update currency rates, you can use AlphaVantage or European Central Bank.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/480071232020-01-16T23:23:59Z2020-01-16T23:23:59ZChecking account balance is consistently too high, typically by $20 to 30 thousand<div><p>2019.3 (1881)<br>
Mac Mojave 10.13.6<br>
Dropbox Folder. No other computer,<br>
Attached<br>
Current Balance<br>
1024<br>
Alphavantage<br>
I recommend you look at my private post from 5 August 2017 and the attempts of your former colleague to solve the problem<br>
I used a Mac Mini 2009 at that time but in December I replaced it with an iMac 2017. The problem came back. I have also sent you my current data file, which was nor rejected although it is slightly over your size limit of 10 MB</p></div>moneydancetag:infinitekind.tenderapp.com,2009-01-14:Comment/480071232020-01-17T18:06:17Z2020-01-17T18:06:17ZChecking account balance is consistently too high, typically by $20 to 30 thousand<div><p>Hi Maddy,<br>
Tax season has started in the US and I must soon find an accountant before they are all booked. (At 93 I am getting too old to do my taxes myself, especially we now have a new tax law spawned by the Unmentionable). My data file is big, and in 2017 the fix took more than 1.5 on the Team Viewer. Also, I am concerned that I never received your e-mail from 15 or 16 January. Make sure my domain name is spelled @anders2.com, I sw one yesterday that omitted the s.<br>
Best,<br>
Edward</p></div>moneydancetag:infinitekind.tenderapp.com,2009-01-14:Comment/480071232020-01-20T09:32:42Z2020-01-20T09:32:42ZChecking account balance is consistently too high, typically by $20 to 30 thousand<div><p>Thank you for the additional information, Edward!</p>
<p>I’m sorry to keep you waiting, but I’d like to run your query past the development team who may be able to provide further information.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/480071232020-01-31T03:12:36Z2020-01-31T03:12:36ZChecking account balance is consistently too high, typically by $20 to 30 thousand<div><p>Hi Maddy,<br>
16 days have passed since I reported my problem, 15 days since you replied asking for data, 14 since I supplied the data, and 11 since you passed the problem to the development team. Since then, not a peep from you or the development. My accountant is waiting. I have been using Moneydance since 2004 and have never experienced such a wait. Please get help from your high-powered team of colleagues. For historic interest I am teaching my first bug report of 9 Jan 2005, to Sean Reilly</p></div>moneydance