Can't open my moneydance account

Jack R Elliott's Avatar

Jack R Elliott

22 Jan, 2020 07:35 PM

It states that there was an error opening your file.

  1. 1 Posted by dwg on 22 Jan, 2020 08:06 PM

    dwg's Avatar

    I'm a Fellow user.

    There is not enough information to begin to diagnose your issue.

    As a starting point you should state

    - The version of Moneydance being used, including build number
    - The Operating system and version used
    - The exact message text of the error you are receiving
    - A copy of the Moneydance error log (file name: errlog.txt) after the error occurs

  2. 2 Posted by Randy Elliott on 22 Jan, 2020 08:32 PM

    Randy Elliott's Avatar

    I’m on my way to work, but I’ll get that information to you later tonight.
    Thanks

  3. 3 Posted by Randy Elliott on 23 Jan, 2020 02:24 AM

    Randy Elliott's Avatar

    I figured it out. Used a previous backup. All set.

    Thanks

  4. Ethan closed this discussion on 24 Jan, 2020 04:24 AM.

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