tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/58864-moneydance-trialInfinite Kind: Discussion 2020-04-28T12:00:27Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/480447602020-01-28T05:42:19Z2020-01-28T05:42:19ZMoneydance Trial<div><p>I'm a fellow user.</p>
<p>There is not really enough information to speculate might be wrong. If you want people to have a try then you will need to provide your error log as a starting point.</p>
<p>If you're using Mac OS, it should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/errlog.txt</p>
<p>If you have any trouble finding your Home Library folder you can open Finder and hold down the option key while selecting the Go menu and the Library folder option should occur or you can open Finder and select Go -> Go to Folder and copy and paste in the following:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located under your login directory at:</p>
<p>C:\Users(yourusername).moneydance\errlog.txt</p>
<p>or</p>
<p>C:\Documents and Settings(yourusername).moneydance\errlog.txt</p>
<p>Depending on your version of Windows</p>
<p>If you're using Linux it should be located in your home folder at:<br>
~/.moneydance/errlog.txt</p>
<p>On the other hand, if you just want to get Moneydance running again as if it is a fresh install then in the location given above you should find a file called config.dict rename this file and Moneydance should start.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/480447602020-01-28T11:59:47Z2020-01-28T11:59:47ZMoneydance Trial<div><p>Hi Katie,</p>
<p>We are sorry to hear about the issue you've encountered.</p>
<p>I believe you're using Windows - is your OS Windows 10?</p>
<p>After you've attempted to open Moneydance, can you locate and send me a copy of your Moneydance error logs? The logs should include information about what's happening, and why Moneydance isn't able to open successfully.</p>
<p>The logs are saved on your computer as an errlog.txt file. Using Windows, the logs should be located at:</p>
<p>C:\Users(YourUserName).moneydance\errlog.txt</p>
<p>If you want to try accessing the program in the meantime, I'd recommend you reset your Moneydance preferences file. This will reset the program to 'factory settings' so your imported data file should not be associated.<br>
To do this, you have to rename your config.dict file.<br>
Using Windows, you'll find the file in the same location as your error log file:</p>
<p>C:\Users(YourUserName).moneydance\config.dict</p>
<p>Once you've found your config.dict file, close Moneydance ensure it's closed fully (force quit if you have to). Then rename the file to config2.dict</p>
<p>Once you've done this, open Moneydance again. It will appear as though you've just installed the program for the first time, so you'll see the Welcome window.<br>
Your data file may be listed on the right of the Welcome window. You can attempt to open the existing file again, or choose 'Create New Account Set' and setup a new file.</p>
<p>After you've tried the steps listed above, please try to open a QIF file in Moneydance by double clicking on that.</p>
<p>Thank you.</p>
<p>--<br>
Andrew, Infinite Kind Support</p></div>Andrew