Installing and starting the program
Bruce MacIntye
The program to be downloaded but when I try to open the program it just repeatedly installs but never opens. I get a momentary pop up that says that a "specified module cannot be found: IaStorAfsServiceapi.dll"
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1 Posted by derekkent23 on Feb 06, 2020 @ 08:03 PM
I am not support staff, just a user.
Hi Bruce
It could help support help you if you posted your computers operating system Mac, Windows, Linux, version, 32 or 64 bit.
2 Posted by Bruce MacIntyre on Feb 06, 2020 @ 08:10 PM
Sorry; Im not much of a comp uter geek. I'm using a windows 10; I think
it is a 64 bit (whatever that means)
3 Posted by Bruce MacIntye on Feb 06, 2020 @ 08:12 PM
I've been told it will be helpful to identify the system I'm using: it is a Dell Inspirion 13 with Windows 10; 64 bit (I think)
4 Posted by dwg on Feb 06, 2020 @ 08:21 PM
I'm a fellow user.
The file you mention is not part of Moneydance. Research indicates it is part of an Intel utility.
https://www.intel.com/content/www/us/en/support/articles/000055631/memory-and-storage.html
5 Posted by Bruce MacIntye on Feb 06, 2020 @ 09:38 PM
OK, thanks. Fixed that issue but Moneydance still won't open. Anyone have any more ideas?
6 Posted by dwg on Feb 06, 2020 @ 09:43 PM
You need to tell us exactly what you have done, what error messages you are getting, if any etc. We have absolutely no idea what is occurring on your computer if you do not tell us.
7 Posted by Bruce MacIntyre on Feb 07, 2020 @ 02:09 AM
Thanks; I have solved the problem.
8 Posted by derekkent23 on Feb 07, 2020 @ 07:59 AM
I am not support staff, just a user.
Hi Bruce
It could help other users with the same issue if you explain how you solved the problem.
9 Posted by 2bmacintyre on Feb 08, 2020 @ 04:47 PM
It was simple operator error. BUT more instructions with the download might have helped. As a self-identified "non computer geek" I kept trying to open Moneydance from the download file instead of looking to where the program was installed on my C drive. 勞 It would also help if the user guide (i.e., the Instruction Manual) was accessible from the same page as the download! We're not all super heroes of computing, you know. This is one area where the bigger outfits like Intuit and Microsoft shine and upstarts like Moneydance stumble. You might have the best software in the world but if it isn't easy for new users to get started, the frustration factor will push us back to Quicken, et al.Sent from my Samsung Galaxy smartphone.
-------- Original message --------From: derekkent23 <[email blocked]> Date: 2/6/20 11:59 PM (GMT-08:00) To: [email blocked] Subject: Re: Installing and starting the program [Problems #59074]
10 Posted by derekkent23 on Feb 08, 2020 @ 05:22 PM
I am not support staff, just a user.
Hi Bruce
Thank for taking the time to explain and I hope support take note.
Have Fun.
System closed this discussion on May 09, 2020 @ 05:30 PM.