tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/596-trial-version-didnt-save-dataInfinite Kind: Discussion 2011-04-07T08:33:03Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/7722782009-12-28T14:24:24Z2009-12-28T14:24:24ZTrial Version didn't save data<div><p>I am sorry for the inconvenience this has caused you. What
version of Moneydance are you using? You can find out your version
by going to the Help Menu and choosing the About Moneydance option.
If you are not using the most recent version (2010 build 735),
please update to that version. You can download the update
[here]<a href=
"http://moneydance.com/other">http://moneydance.com/other</a>).
This update has resolved a few key issues our users have been
experiencing, including the issue with saving that you are
describing. Please let me know if your issue persists and we will
look into other solutions.</p>
<p>I apologize again for this issue, please let me know if I can be
of further assistance, and thank you for your interest in
Moneydance.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/7722782009-12-28T14:50:32Z2009-12-28T14:50:32ZTrial Version didn't save data<div><p>I just downloaded it two days ago.</p>
<p>Pamela Zastrow | President<br>
760 Lakeside Drive Unit D | Gurnee, IL | 60031<br>
P: [847]249-4939 | C: [847]323-6978 | F: [847]623-0779<br>
<a href=
"http://www.sms-popdisplays.com">www.sms-popdisplays.com</a><br>
Success is not an accident.</p></div>Pamela Zastrowtag:infinitekind.tenderapp.com,2009-01-14:Comment/7722782009-12-28T15:01:31Z2009-12-28T15:01:31ZTrial Version didn't save data<div><p>Hi Pamela</p>
<p>We released the new version that resolves this issue today.
Please install the new version. It resolves this issue.</p>
<p>Sincerely</p>
<p>Ben Spencer</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/7722782009-12-28T15:45:16Z2009-12-28T15:45:16ZTrial Version didn't save data<div><p>thanks</p>
<p>Again I spent 2 plus hours inputting data. It's upsetting.</p>
<p>Pamela Zastrow | President<br>
760 Lakeside Drive Unit D | Gurnee, IL | 60031<br>
P: [847]249-4939 | C: [847]323-6978 | F: [847]623-0779<br>
<a href=
"http://www.sms-popdisplays.com">www.sms-popdisplays.com</a><br>
Success is not an accident.</p>
<p>On Dec 28, 2009, at 9:01 AM, Ben Spencer wrote:</p></div>Pamela Zastrowtag:infinitekind.tenderapp.com,2009-01-14:Comment/7722782010-01-20T19:06:51Z2010-01-20T19:06:52ZTrial Version didn't save data<div><p>I am using Moneydance 2010r2 (735) - trial version.</p>
<p>I spent all day yesterday transferring files from my old
computer - no problem - but when I came to open them up this
morning - all gone. The only reference I can find to saving work is
concerning the preferences file - which I have now ticked to 'save
on every quit'. Previously I had been using the file - save -
option - obviously useless.</p>
<p>Today I started with a blank screen and created new files in
Moneydance, then imported the files from my other laptop using the
instructions you gave me. No problem. But each new one I added
altered the balance on the others in some way. And I noticed also
tha each file I imported also added in files that I am no longer
using in MS Money because they are obselete - but still there. I
did not import them myself. They just appeared.</p>
<p>I then started again and created all new files (deleted the
others). I thought that I would import all my current files, then
delete the ones I no longer use that Moneydance had added of it's
own volition. This meant that the final balances for each file were
incorrect, so I made an adjustment to each final balance so that
each one agreed with the last balance on the corresponding Money
file. I then saved (or thought I had) my work. But just to check, I
opened up Moneydance again and everything is there again - all
incorrect.</p>
<p>I thought I had this cracked, so I am feeling dead frustrated -
what on earth am I doing wrong? Is it something to do with the way
I am 'saving' (or not) my work. I blamed my husband yesterday, but
can't blame him again!!</p></div>Anne Hodgestag:infinitekind.tenderapp.com,2009-01-14:Comment/7722782010-01-20T19:22:18Z2010-01-20T19:22:18ZTrial Version didn't save data<div><p>Hi Anne</p>
<p>When you are importing a qif file if that qif fie includes
transfers to other accounts Moneydance has to create the other
account to enter the other side of the baencing entry. It is
therefore necessary to export all of your MS Money accounts even
those you are no longer using if you want to preserver an accurate
record of your transaction history.</p>
<p>As for the saving issue, the problem described at the beginning
of this thread is unrelated. It was caused by a bug that was fixed
in build 735. Perhaps you do not have write permission to the
folder you are trying to save to. Try Selecting File->Save As
and saving to a file name on your desktop of in the documents
folder that your are sure you have write permission for.</p>
<p>Sincerely</p>
<p>Ben Spencer</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/7722782010-01-21T13:37:14Z2010-01-21T13:37:14ZTrial Version didn't save data<div><blockquote>
<p>Message du 20/01/10 20:22 De : "Ben Spencer" A : <a href=
"mailto:annehodges@orange.fr">annehodges@orange.fr</a> Copie
à : Objet : Re: Trial Version didn't save data
[Problems]</p>
<p>Thanks Ben - once again. So really I have to transfer everything
that is on MS Money - and then deal with it once I get it into
Moneydance.</p>
</blockquote>
<p>One other thing that I forgot to mention, but I remembered it at
5am - Moneydance is continually shutting down when I am working in
it - I have to restart the computer.</p>
<p>I understand also that Java has something to do with Moneydance,
but I cannot find it in my list of programs - could this be
relevant?</p>
<p>I have had a look at the thread on saving files, as your
colleague Pamela suggested - I did this before I contacted you. And
I did the File - Save as. I ended up with loads of different
screens showing different amounts for the same account - but spent
so long going round in circles that I am not sure where I
went!!</p>
<p>I will battle on today and see how I get on.......</p>
<p>Thanks for your patience.</p></div>Frederick HODGEStag:infinitekind.tenderapp.com,2009-01-14:Comment/7722782010-01-21T19:42:52Z2010-01-21T20:03:19ZTrial Version didn't save data<div><p>Would you check and see what version of Java you are running?
You can find this information by going to the Help Menu--> About
Moneydance.</p>
<p>As for the multiple windows, when you single click an account in
the sidebar it brings up that account, but when you DOUBLE click on
an item it brings it up in a new Moneydance window, so you could
end up with several windows open without meaning to. Single
clicking should resolve this issue.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauscher