Old version of Moneydance

Jennifer Roy's Avatar

Jennifer Roy

29 Mar, 2020 07:01 PM

I purchased Moneydance many years ago and have just upgraded my iMac to Catalina. The app no longer opens because of a Java issue. I have reached the conclusion that I need to upgrade. If I download the free (trial) version it asks me to drag to install. At that point I have a choice whether to overwrite the old app or keep it separately. If I overwrite, will I still have my old data? Also, when it comes time to pay for this, is there some kind of discount for previous users? Since I can't open the old app, how do I find the original key code?

  1. Support Staff 1 Posted by Ethan on 29 Mar, 2020 07:13 PM

    Ethan's Avatar

    Hello,

    You should overwrite and replace the existing program. Your data is not stored in the program itself, but in a separate data file. If you're not sure where you have been saving your data, it's likely in the default file location, described at: https://infinitekind.tenderapp.com/kb/file-locations-and-changes/de...

    Moneydance 2019 is a free upgrade to anyone who purchased a license key for Moneydance 2017 or later. This is true if you purchased an upgrade or a full license for that version.

    If you purchased Moneydance 2017 or later then you can upgrade at no cost by using your existing Moneydance license key with Moneydance 2019. If you purchased a previous version of Moneydance you are entitled to a discounted upgrade price of $24.99, and if you want to run Moneydance 2019 you will need to purchase an upgrade key. To determine whether you are entitled to a free upgrade or to confirm your license for a discounted upgrade, submit your license key using the following form:

    http://infinitekind.com/purchase

    If you don't know your license key you can see it by running Moneydance and selecting Help->About Moneydance (or Moneydance->About Moneydance on a Mac), or by using the 'Lost Key' tool on the purchase page.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  2. 2 Posted by Jennifer Roy on 29 Mar, 2020 07:57 PM

    Jennifer Roy's Avatar

    All sorted. I used the find key option then when I had it, I was given a
    discount code.

    Thank you.

  3. Support Staff 3 Posted by Ethan on 29 Mar, 2020 08:07 PM

    Ethan's Avatar

    I'm glad to hear things are sorted out! Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  4. Ethan closed this discussion on 29 Mar, 2020 08:07 PM.

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