not able to down load bank transations

lloydtml's Avatar

lloydtml

28 Dec, 2009 05:30 PM

new computer, with windows 7.
moneydance running seems to be running ok, but I am now able to down load or seed payments online.
see attached error

  1. 1 Posted by Angie Rauscher on 29 Dec, 2009 03:17 AM

    Angie Rauscher's Avatar

    Could you please let me know which financial institution you are trying to connect to? Which version of Moneydance are you using, and have you been able to connect to this bank successfully in the past through Moneydance?

    Most financial institutions will require you to enable your accounts for application-based online banking. If you have your financial institution set up your account as if you were using Quicken 2008 for Windows then it should also work with Moneydance since they use the same protocol. This is sometimes necessary as many banks don't yet recognize Moneydance or know how to deal with it.

    Keep in mind that application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance!

    Angie Rauscher
    Moneydance Support

  2. 2 Posted by Tim Folger on 29 Dec, 2009 05:28 PM

    Tim Folger's Avatar

    I'm having the same problem. The error message I get is:

    There was an error communicating with your financial institution. The details of this error are below.
    There was an error communicating with the server. This could be the result of a network problem, or the server may be offline or not responding. Please try the operation again later.
    Error Description: java.net.SocketException: Network is unreachable.

    This just started happening within the last few weeks--before that I was able to download transactions from my bank--USAA. I'm using Moneydance 2007r5 (587)

    Tim

  3. 3 Posted by timfolger on 29 Dec, 2009 06:40 PM

    timfolger's Avatar

    I should have searched the forums more carefully--I solved my problem after reading this thread:
    http://help.infinitekind.com/discussions/problems/582-error-descrip...

    Tim

  4. 4 Posted by Jessica Little on 29 Dec, 2009 06:58 PM

    Jessica Little's Avatar

    Hi Tim,

    I'm glad to hear you've found a solution that works. Let us know if you have any further problems.

    Jessica Little
    Moneydance Support

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