Decryption failure on data load

Jim Harrison's Avatar

Jim Harrison

09 Apr, 2020 02:39 AM

I can no longer access my encrypted MoneyDance data. It fails with the attached error and the Startup screen freezes.
The moneydance folder and path are fully accessible.

  1. Support Staff 1 Posted by Ethan on 09 Apr, 2020 03:10 AM

    Ethan's Avatar

    Hello,

    Your attachment doesn't seem to have come through. Can you try attaching it again? Also please clarify the version of Moneydance you are running and your operating system.

    Ethan
    Infinite Kind Support

  2. 2 Posted by Jim Harrison on 10 Apr, 2020 01:39 AM

    Jim Harrison's Avatar

    Hi Ethan,

    Thanx for following up.
    I got desperate enough so that I took advantage of the auto-backup feature of MD and I was able to restore from the previous session and get back to work.

    Thx,
    Jim

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac