Decryption failure on data load

Jim Harrison's Avatar

Jim Harrison

09 Apr, 2020 02:39 AM

I can no longer access my encrypted MoneyDance data. It fails with the attached error and the Startup screen freezes.
The moneydance folder and path are fully accessible.

  1. Support Staff 1 Posted by Ethan on 09 Apr, 2020 03:10 AM

    Ethan's Avatar


    Your attachment doesn't seem to have come through. Can you try attaching it again? Also please clarify the version of Moneydance you are running and your operating system.

    Infinite Kind Support

  2. 2 Posted by Jim Harrison on 10 Apr, 2020 01:39 AM

    Jim Harrison's Avatar

    Hi Ethan,

    Thanx for following up.
    I got desperate enough so that I took advantage of the auto-backup feature of MD and I was able to restore from the previous session and get back to work.


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