Error Downloading transactions

mehkelley611's Avatar


29 Dec, 2009 10:29 PM

Hello, a few weeks ago a problem suddenly developed where I was unable to download transactions from my financial institution. I searched the forum and found a fix, suggesting I download the new version of Moneydance (2008r2 (617)) assuming info for my bank had changed. After I downloaded the new version and started working again, I was able to download transactions.

Now, I am getting this message whenever I try to download anything (see below). All my accounts are with USAA. Please help!!

There was an error communicating with your financial institution. The details of this error are below.

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: Untrusted Server Certificate Chain

  1. 1 Posted by mehkelley611 on 29 Dec, 2009 10:34 PM

    mehkelley611's Avatar

    FYI, I am working on a Mac, OSX v 10.5.8 in case it matters.

  2. 2 Posted by David Barger on 02 Jan, 2010 04:34 PM

    David Barger's Avatar

    Also a USAA customer having the same issue. It's the first time I've encountered this issue.

  3. 3 Posted by David Barger on 02 Jan, 2010 04:36 PM

    David Barger's Avatar

    MacBook, OS X 10.6.2

  4. 4 Posted by Angie Rauscher on 04 Jan, 2010 06:41 PM

    Angie Rauscher's Avatar

    If you are not using the most recent preview version (2008r4 Build 643), please update to that version. You can download the update from our website at This update has resolved a few key issues our users have been experiencing, including some connection issues. I will also have our connection specialist look into this issue.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Angie Rauscher
    Moneydance Support

  5. Raimund Buchholz closed this discussion on 19 Apr, 2010 11:24 PM.

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