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Error Downloading transactions

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mehkelley611

29 Dec, 2009 10:29 PM

Hello, a few weeks ago a problem suddenly developed where I was unable to download transactions from my financial institution. I searched the forum and found a fix, suggesting I download the new version of Moneydance (2008r2 (617)) assuming info for my bank had changed. After I downloaded the new version and started working again, I was able to download transactions.

Now, I am getting this message whenever I try to download anything (see below). All my accounts are with USAA. Please help!!

There was an error communicating with your financial institution. The details of this error are below.

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Untrusted Server Certificate Chain

1. 1 Posted by mehkelley611 on 29 Dec, 2009 10:34 PM

   

   FYI, I am working on a Mac, OSX v 10.5.8 in case it matters.

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2. 2 Posted by David Barger on 02 Jan, 2010 04:34 PM

   

   Also a USAA customer having the same issue. It's the first time I've encountered this issue.

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3. 3 Posted by David Barger on 02 Jan, 2010 04:36 PM

   

   MacBook, OS X 10.6.2

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4. 4 Posted by Angie Rauscher on 04 Jan, 2010 06:41 PM

   

   If you are not using the most recent preview version (2008r4 Build 643), please update to that version. You can download the update from our website at http://moneydance.com/preview. This update has resolved a few key issues our users have been experiencing, including some connection issues. I will also have our connection specialist look into this issue.

   Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

   Angie Rauscher
   Moneydance Support

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5. Raimund Buchholz closed this discussion on 19 Apr, 2010 11:24 PM.