tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/61626-i-purchased-ap-via-appleInfinite Kind: Discussion 2020-06-23T20:30:17Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/484212802020-06-23T15:03:05Z2020-06-23T15:03:06ZI purchased ap via Apple<div><p>The following information appear in the Knowledge Base here. This will clarify the situation for you</p>
<p><code>If you have purchased Moneydance from the Mac App Store, you aren't given a license key as the software is registered automatically. You can download updates for Moneydance via the App Store rather than from our website. Please do not download the version from our website, as Apple runs their own purchasing and licensing system separate from ours, so your purchase will not be recognized. Updates to Moneydance usually take a few extra days to filter over to the Mac App Store, as all software submissions need to go through Apple's review process.</code></p>
<p>Jeff - Just a user</p></div>jeff_ltag:infinitekind.tenderapp.com,2009-01-14:Comment/484212802020-06-23T15:09:21Z2020-06-23T15:09:21ZI purchased ap via Apple<br class="">
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<div class="">On 23 Jun 2020, at 16:03, jeff_l <<a href="mailto:tender+dc1336d524@tenderapp.com" class="">tender+dc1336d524@tenderapp.com</a>> wrote:</div>
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. Does that mean a fresh purchase for the same software?<br class="">
<blockquote type="cite" class="">Thanks but I did download from the website as it said Mac ios<br class="Apple-interchange-newline"></blockquote>
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<p class=""><b class="">From</b>: jeff_l</p>
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<p class="">The following information appear in the Knowledge Base here. This will clarify the situation for you</p>
<p class=""><code class="">If you have purchased Moneydance from the Mac App Store, you aren't given a license key as the software is registered automatically. You can download updates for Moneydance via the App Store rather than from our website. Please do not download the version from our website, as Apple runs their own purchasing and licensing system separate from ours, so your purchase will not be recognized. Updates to Moneydance usually take a few extra days to filter over to the Mac App Store, as all software submissions need to go through Apple's review process.</code></p>
<p class="">Jeff - Just a user</p>
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<p class="">On Tue, Jun 23 at 05:44 AM PDT, mrdavies wrote:</p>
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<p class="">Downloading update puts me in demo mode and I do not have a key. I downloaded your programme in 2017 via Apple and have been using ever since. I don't think I should need to purchase again to get a key??</p>
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<br class="">mrdaviestag:infinitekind.tenderapp.com,2009-01-14:Comment/484212802020-06-23T15:16:09Z2020-06-23T15:16:09ZI purchased ap via Apple<div><p>I'm<br>
I am not support staff, just a user.</p>
<p>Apple don't support preview biulds and unlike purchasing direct you don't get the next major version free. Always purchase direct.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/484212802020-06-23T16:31:33Z2020-06-23T16:31:34ZI purchased ap via Apple<div><p>You do have a couple of options.</p>
<p>First make sure you have a copy of your Dataset/s</p>
<p>You could uninstall the version you have now & go back to the App store & download again, but I would imagine that the vers on the App store is 2019 & you may have to pay Apple again anyway.</p>
<p>If you are determined not to pay…. You are of course running Time Machine on your Mac !? or some other system backup software. Just go back to a date before you downloaded the app from here & restore your Time Machine vers. of MD</p>
<p>Other than that, one way or another you may have to pay.</p>
<p>Jeff – fellow user</p></div>jeff_ltag:infinitekind.tenderapp.com,2009-01-14:Comment/484212802020-06-23T19:41:58Z2020-06-23T19:41:58ZI purchased ap via Apple<div><p>Hello,</p>
<p>As the article in the knowledge base stated, if you purchased from the Mac App Store, you should only download the program from that location. Apple's purchasing and licensing system is completely separate from ours, so you are not issued a license key that will work with the version of the program from our website when your purchase from Apple. Your purchase will be recognized when you download from the Mac App Store when you are signed in with the account from which you made the purchase.</p>
<p>You shouldn't need to use Time Machine to restore an earlier version of your system, although there's nothing necessarily wrong with that method, but that would mean you would lose any recent changes you made. You should be able to simply remove the version of Moneydance you downloaded from our site, and redownload the version through the App Store. You should not have to make another purchase as long as you are signed in to the same account.</p>
<p>Updates to the program are usually sent to third party sites like the Mac App Store later than they are available on our website. Many sites, like the Mac App Store, need to be reviewed by that company before they are made available. For this reason, the main release of Moneydance will often take longer to reach the app stores.</p>
<p>Beta versions are not sent to app stores. In general we can only have one version of the program on the store at a time, and definitely do not want to force everyone into using beta software.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/484212802020-06-23T19:45:25Z2020-06-23T19:45:25ZI purchased ap via Apple<div><p>Thank you how do I remove the version I downloaded then?</p>
<p>Sent from my iPhone</p>
<p>On 23 Jun 2020, at 8:42 pm, Ethan <a href="mailto:tender+dc1336d524@tenderapp.com">tender+dc1336d524@tenderapp.com</a> wrote:</p>
<p></p></div>mrdaviestag:infinitekind.tenderapp.com,2009-01-14:Comment/484212802020-06-23T20:30:15Z2020-06-23T20:30:15ZI purchased ap via Apple<div><p>Hello,</p>
<p>I think I just responded to you on one of the other threads you opened on our support site. In the future, please try to only open one thread on a topic at a time, as otherwise the conversation can get split up into different locations, making things more confusing for everyone.</p>
<p>If you followed the installation instructions when downloading from our website, you should have moved the Moneydance program to your Applications folder. Go to your Applications folder, and remove the Moneydance application. Then you can download the version from the Mac App Store, which should then appear in that folder.</p>
<p>Please let me know if I can be of further assistance,</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan