Ethan on 23 Jun, 2020 07:50 PM
Hmm, I remember something like this happened often a few versions ago when people were trying out a beta version. Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? That helped in the previous situation.
To do this, you have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:
If you have any trouble finding your Home Library folder, open Finder and select Go>Go to Folder> and type in:
This should pull up your local Library folder.
Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.
If that doesn't work, can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:
If you click and hold on the dock icon you will get a pop up window that has an option to show all windows. Does this show the missing window? This may be a way to recover a missing window that has moved off screen or thinks it is on another monitor.
(not IK support)
on 24 Jun, 2020 01:50 PM
Ethan, thanks for getting back to me. I tried the rename the config.dict file and restart the app. It then showed me the startup window where I could select a file or create a new one. Selecting a file didn’t work. It seem to hang. I’ve attached the log. Creating a new file wasn’t tried yet. I was afraid of overwriting the old stuff. Should that be next?
I have the very same problem upon opening version 1914, Using (MacOS 10.14.6) Mojave. I've even gone to the data file, right clicked, and opened with MD 2020. Still, no luck. I get a blank screen with Moneydance menu in the upper left corner.
I also tried Ethan's suggestion to rename the config.dict file. This time, I do get the Getting Started... window and I can see my data file in the window to select. However, when I select it....nothing seems to happen. Well, something did happen....the window froze and I had to close it.
on 24 Jun, 2020 06:59 PM
This is what I discovered that works….
Copy the key for the current version of Moneydance and close it.
Rename config.dict file from the previous version.
Start the new version of Moneydance. The welcome screen appears with the list of existing files. IGNORE THOSE FILES.
Select the second item on the left…the one that says import a file including Moneydance files.
Select your most recent backup.
Everything came up fine after that. In the the upper right corner you will see where it says purchase or license. Select license and past in the key you copied to the clipboard.
My only complaint at this point is all my extensions are gone and need to be set up again. And the font is too small and I can’t figure out how to make the balance numbers larger.
It appears from the error logs that something in your file caused an infinite loop and a crash. This is something the developer should certainly look at. To have two identical issues like this seems to be a bug.
on 25 Jun, 2020 12:25 PM
Yes. My files are encrypted. I actually thought it was working pretty well until I installed the extension “quote loader”. I was then unable to get the file to open correctly after that. I think I’ll ignore the new software until the bugs are fixed.
Ethan on 25 Jun, 2020 06:00 PM
Our lead developer reports that he thinks he may have resolved this in the next preview version (1915). It won't fix any file that has this issue, but it should hopefully prevent it from happening again. You'll have to restore from a backup if you had this issue. It's always a good idea to make sure you have backups of your data, especially if you are going to be testing beta software.
If any of you who experienced this issue would be willing to share the affected data file with him, he could look into it and make sure the root problem is resolved. If you'd like to help with that, please open up a new private thread about this. Otherwise we'll implement the fix and see if this keeps happening for others.
I'm not sure if this is related, but this morning I had a very strange issue.
Windows 10, MD build 1914.
I had left Mondeydance open overnight. When I started my daily routine of updates, the program seemed very sluggish. When I clicked on an Investment account, I could not open the history tab on the securities detail tab.
I closed MD and did not get the Backup dialog, so I looked at the Windows task manager and MD was consuming 15-20% of the CPU. After 10 minutes, I forced it to stop. (It acted like an infinite loop.)
Restarting MD was uneventful, all data appears to be correct and it's running fine.
I've since upgraded to 1915.
I'm posting just to be sure that Sean is aware and if related to this post, it did occur in Windows 10.
Sean, I am one of those who had the problem opening release 1914 on a Mac. Today, I downloaded release 1915, installed it, opened the application, and things opened 'normally' (see note below). From my standpoint, it is working as intended, at this point.
I did see some warning messages near the top of the window that references some of the extensions not being verified (see attached). I have a feeling this might be because of the security in MacOS 10.15.5 (Catalina).
If I have any other issues, I will report them. Thanks!!
The messages are the result of using an older version of Quote Loader. There have been significant changes made to Quote Loader, with different components and a different installation, the older release has been retired. You should remove the old version and install the latest release. Details are in the thread: