moneydance 2019.3 split not working

andrew's Avatar

andrew

28 Jun, 2020 03:31 PM

win 10 spilt in catagory notworking
File Menu Syncing not working.
Where can I get 2019.1 download from?

  1. Support Staff 1 Posted by Ethan on 28 Jun, 2020 05:46 PM

    Ethan's Avatar

    Hello,

    Can you explain in more detail what you mean by it's not working?

    Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file.

    If you're using Windows, it should be located at:

    C:/Users/(yourusername)/.moneydance/config.dict

    Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.

    If that doesn't work, can you send me your errlog.txt file?

    If you're using Windows, it should be located at:

    C:/Users/(yourusername)/.moneydance/errlog.txt

    Ethan
    Infinite Kind Support

  2. 2 Posted by andrew on 29 Jun, 2020 06:23 PM

    andrew's Avatar

    By not working, I mean that the split window never appears, I had to give up and do the split manually by entering 2 different transactions.
    Without a second monitor attached the split appears as normal.
    The same thing happens when trying to set up syncing, after selecting the menu item no window opens.
    Not having a second monitor connected makes no difference to the sync menu.
    The only way out of the above is task manager and force a stop.

  3. Support Staff 3 Posted by Ethan on 29 Jun, 2020 06:35 PM

    Ethan's Avatar

    Hello,

    My guess is that the program is attempting to open the windows on that second monitor, even if it is not attached. Moneydance in general tries to open windows in their last location. Did you reset the config.dict file at I explained in my last response? That usually fixes this issue. I don't see that mentioned in your response. If not, please give that a try, and if it doesn't seem to work, please send your errlog.txt file again.

    Ethan
    Infinite Kind Support

  4. 4 Posted by andrew on 29 Jun, 2020 06:43 PM

    andrew's Avatar

    Hi Ethan, yes I did try renaming the config. The sync menu still hangs. Error log attached
    Whilst trying to get 2019.3 is it possible to get 2019.1 downloaded? Never had a problem with that version?
    Thanks Andrew

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