Printer error

Steve Foldesi's Avatar

Steve Foldesi

30 Jun, 2020 03:05 AM

When i try to print to a known working printer it returns a alarm.
No explanation why can you help please

  1. 1 Posted by dwg on 30 Jun, 2020 03:16 AM

    dwg's Avatar

    I'm a fellow user.

    As a starting point I would suggest you advise the operating system and version you have, what version of Moneydance including build number and the exact text of the error message.

  2. 2 Posted by uytip folds on 30 Jun, 2020 03:27 PM

    uytip folds's Avatar

    Windows 10
    MD version 2019.3 (1880)
    Thank you for the follow up.

  3. 3 Posted by uytip folds on 30 Jun, 2020 03:29 PM

    uytip folds's Avatar

    The text of the error is posted in the attached photos on my initial
    request.
    I also included a photo of the printer dialog box showing the printer
    selected and other pertinent information.

  4. 4 Posted by derekkent23 on 30 Jun, 2020 04:05 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi

    Your first post in this discussion does not contain any attached photos see
    https://infinitekind.tenderapp.com/discussions/problems/61793-print...

    Hope this helps.

  5. Support Staff 5 Posted by Ethan on 30 Jun, 2020 08:50 PM

    Ethan's Avatar

    I'm also unfortunately not seeing any photos. Can you try attaching them again?

    Ethan
    Infinite Kind Support

  6. 6 Posted by Steve Foldesi on 01 Jul, 2020 03:06 PM

    Steve Foldesi's Avatar

    See attached files

    The actual verbiage of the error is
    <HTML> error:<B> an unexpected error occured null </B> </HTML>

  7. 7 Posted by Steve Foldesi on 01 Jul, 2020 03:21 PM

    Steve Foldesi's Avatar

    Ok, I found the following on another thread looks like the newer version is working
    2020 (1915)

    Thanks for the responses and help

  8. Support Staff 8 Posted by Ethan on 02 Jul, 2020 08:24 PM

    Ethan's Avatar

    I'm glad to hear the preview version is working for you! Please let us know if we can be of further assistance,

    Ethan
    Infinite Kind Support

  9. Ethan closed this discussion on 02 Jul, 2020 08:24 PM.

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