Schwab downloads missing transactions (and duplicating some)
After a few months of inattention, I caught up by downloading some 5 months of transactions from a Schwab investment account.
Almost every month was missing one or more BUY transactions which I had to enter manually in order to reconcile. The first and last months had some transactions duplicated. It looks like all the already-downloaded transactions in the first month got duplicated, and the one transaction for the current month (as of May 4, 2009).
Neither of these symptoms is good.
Next time I download, what can I capture of the downloaded data to help track down what is happening to the missing transactions? Or is there a log I can check now which might indicate why MD skipped those transactions? I just updated MD to 635 before starting my work this evening.
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by mac on 05 May, 2009 06:24 AM
Oops, this is on Mac OS X 10.5.6 (Intel), java 1.5.0_16. But this has been happening for a long time, since well before 10.5 was released. I'd just like to help track down the problem, it's really irritating.
2 Posted by Angie Rauscher on 05 Jun, 2009 07:51 PM
Our developer tells me that this issue may be fixed with our preview version (639). Please install this update and let me know if this resolves your issue. http://moneydance.com/preview/
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance!
Angie Rauscher Moneydance Support
Angie Rauscher closed this discussion on 05 Jun, 2009 07:51 PM.
mac re-opened this discussion on 06 Jun, 2009 10:33 PM
3 Posted by mac on 06 Jun, 2009 10:33 PM
Better I think, no missing buy/sells or duplicated dividends. There was one
transaction missing, an xfer in to the account for $1.96. And one
transaction was downloaded as a xfer out which should have been an xfer in,
so I had to correct the sign.
On Fri, Jun 5, 2009 at 12:51 PM, Infinite Kind Support <
[email blocked]> wrote:
4 Posted by Angie Rauscher on 09 Jun, 2009 02:13 AM
There is some possibility that these issues are coming from Schwab's files, as opposed to from Moneydance. Is it possible for you to send us further documentation, preferably including this downloaded file?
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance. Angie Rauscher Moneydance Support
Angie Rauscher closed this discussion on 09 Jun, 2009 02:13 AM.
mac re-opened this discussion on 09 Jun, 2009 03:35 AM
5 Posted by mac on 09 Jun, 2009 03:35 AM
On Mon, Jun 8, 2009 at 7:13 PM, Infinite Kind Support <
[email blocked]> wrote: