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Can't establish online banking with American Express

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Bert Brandenburg

01 Jan, 2010 02:28 AM

When I try to start online banking for my Amex credit card, after entering my userid and password, at the next menu ("Please choose the account that you wish to use") both options (online banking and bill payment) are grayed out.

This problem occurs regardless of whether I use New Connection or Manual Setup. (Using manual setup I have entered the OFX info found at http://www.ofxhome.com/index.php/institution/view/424.)

I have a Macbook Pro, OS X 10.6.2, running Moneydance 2010 (723), Java Version: 1.6.0_17. My online banking works fine with my MS Money account (even running on my Mac using Fusionware).

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1. 91 Posted by Jessica Little on 15 Apr, 2010 06:02 PM

   

   Tony,

   Whoops! Sorry about that. The file is attached.

   Jessica Little
   Moneydance Support

   • remove_all_services.py 139 Bytes
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2. 92 Posted by tplate on 24 Apr, 2010 06:04 AM

   

   Ok, that fixed it. Now it's working and I can download my American Express transactions.

   thanks!

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3. Raimund Buchholz closed this discussion on 24 Apr, 2010 09:06 AM.