Online Payees disappeared

Allen's Avatar

Allen

02 Jan, 2010 03:45 AM

My bank just recently got sold to PNC. They changed my account & routing number, not to mention a lot of other stuff; however, when I got that all sorted out, so Moneydance will now upload my account transactions, all my online payees have disappeared. They still appear in reminders, and in my check register, but not in my online payees.

Is there any way to get them back, or to upload them again from where they're stored at my bank?

TIA,
anw

  1. 1 Posted by Brian Adler on 08 Feb, 2010 02:51 PM

    Brian Adler's Avatar

    Allen,

    I apologize that you have waited so long for this reply. Your payees information is derived from your bank's information. Is the issue now resolved?

    Sincerely,

    Brian Adler

    Moneydance Support

  2. 2 Posted by Williams, Allen on 08 Feb, 2010 06:42 PM

    Williams, Allen's Avatar

    Thanks! No, I can't get into my bank. It got bought, and the new
    people have locked me out. They are working on it. Maybe this is why
    my online payees disappeared?

    Thanks, and Regards,
    ________________________
    Allen Williams
    [email blocked]
    Office: +1.321.309.8465
    Mobile: (321)258-1272
    FAX: (321)727-9607

    -----Original Message-----
    From: Brian Adler
    [mailto:[email blocked]]
    Sent: Monday, February 08, 2010 9:52 AM
    To: [email blocked]
    Subject: Re: Online Payees disappeared [Problems]

  3. 3 Posted by Angie Rauscher on 16 Feb, 2010 06:16 PM

    Angie Rauscher's Avatar

    This seems quite possible. If you let us know the name of the bank (before it was purchased by PNC), we can look into the issue further.

    Thanks for bearing with us as we work to resolve this issue,

    Angie Rauscher
    Moneydance Support

  4. 4 Posted by Williams, Allen on 16 Feb, 2010 07:12 PM

    Williams, Allen's Avatar

    It was either Nation City or Nation Bank, can't remember which.

    -----Original Message-----
    From: Angie Rauscher
    [mailto:[email blocked]]
    Sent: Tuesday, February 16, 2010 1:17 PM
    To: Williams, Allen
    Subject: Re: Online Payees disappeared [Problems]

  5. 5 Posted by Angie Rauscher on 22 Feb, 2010 03:11 PM

    Angie Rauscher's Avatar

    Allen,

    Because Moneydance does not store this information, but gets it directly from your bank, we only have the online payee information provided to us by your bank. I am sorry I do not have a more satisfying answer for you.

    Please let me know if I can be of further assistance,

    Angie Rauscher
    Moneydance Support

  6. Angie Rauscher closed this discussion on 22 Feb, 2010 03:11 PM.

  7. Williams, Allen re-opened this discussion on 22 Feb, 2010 03:47 PM

  8. 6 Posted by Williams, Allen on 22 Feb, 2010 03:47 PM

    Williams, Allen's Avatar

    Actually, that's a very satisfying reply, if that means that as soon as
    I can get logged back into my bank (their fault, not Moneydance's), they
    will reappear.

  9. 7 Posted by Angie Rauscher on 22 Feb, 2010 03:50 PM

    Angie Rauscher's Avatar

    Allen,

    Glad to hear it! Let me know if we can be of further assistance,

    Angie Rauscher
    Moneydance Support

  10. Angie Rauscher closed this discussion on 22 Feb, 2010 03:50 PM.

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