new problem with add in MoneyForesight

Dan Hanger's Avatar

Dan Hanger

18 Sep, 2020 05:42 PM

MD 2019.3

Today on opening I received the errors reported in attached screenshots and can't proceed any further. Apparently something to do with the MoneyForesight add in I've been using for a couple years now. Do I need to contact the developer of the add in or is there a fix from IK?

Edit-one of these screenshots is not like the others....can't find a way to delete it so just ignore it.

  1. 1 Posted by Dan Hanger on 19 Sep, 2020 02:04 PM

    Dan Hanger's Avatar

    IK support:

    I am unable to use MD until this issue is resolved. Please respond ASAP.

    Thanks,
    Dan

  2. 2 Posted by Kevin Stembridg... on 19 Sep, 2020 03:33 PM

    Kevin Stembridge's Avatar

    Hi Dan,

    You're the second person with this problem in the last week. I asked the previous user to delete their Money Foresight registration file from disk and then restart. That did the trick for them.

    The file you need to delete is here:
    /.moneyforesight/money-foresight.reg

    ... where user_home is something like c:\Users<your_username> on Windows and something similar on Mac.

    You'll be prompted to re-enter your registration code when Money Foresight starts again. I'll forward that to you again in case you've lost it.

    Do you know of anything that coincided with this error occurring for the first time? e.g. a Moneydance upgrade.

    Cheers,
    Kevin

  3. 3 Posted by Dan Hanger on 19 Sep, 2020 04:54 PM

    Dan Hanger's Avatar

    Hi Kevin--

    Thanks for your response. I was able to delete the reg. file and that did get rid of the 'error loading extension', however I am still getting the other java error 'an unexpected error...' which is preventing MD from opening still. I'm guessing this is not necessarily a Foresight issue but Java? I did download and update Java just now but still no luck. Any ideas about that (Windows 10)? Also, I have not made any other changes to my computer for some time.

    Thanks,
    Dan

  4. 4 Posted by Dan Hanger on 19 Sep, 2020 05:08 PM

    Dan Hanger's Avatar

    I'm going to try updating MD to 2020 and see if that fixes things. I'll let you know.

    Dan

  5. 5 Posted by Dan Hanger on 19 Sep, 2020 05:09 PM

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    No luck with that....

  6. 6 Posted by derekkent23 on 19 Sep, 2020 05:12 PM

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    I am not support staff, just a user.
    Hi Dan.

    For information Moneydance has an imbedded version of Java.
    It does not use any other versions of Java that may be installed on a computer.

    Hope this helps.

  7. 7 Posted by derekkent23 on 19 Sep, 2020 05:17 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Dan.

    What version of Moneydance were you running before upgrading to 2020?
    If it was a version that creates Auto Backups have you tried restoring from backup.

    Hope this helps.

  8. 8 Posted by derekkent23 on 19 Sep, 2020 05:21 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Dan.

    Sorry, just noticed in your first post, it was 2019.3
    You should be able to FILE - RESTORE FROM BACKUP provided you set up Moneydance auto backup.

  9. 9 Posted by Dan Hanger on 19 Sep, 2020 05:22 PM

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    Well that's pretty hard to do if I can't even get in. Is there a back door approach to restoring a backup?

  10. 10 Posted by Dan Hanger on 19 Sep, 2020 05:23 PM

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    I do have regular backups with Carbonite as well but that's a painful route and would rather find a better solution.

    Thanks,
    Dan

  11. 11 Posted by Dan Hanger on 19 Sep, 2020 05:25 PM

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    I am getting the welcome screen after dismissing the error, can I get a restore from there?

  12. 12 Posted by derekkent23 on 19 Sep, 2020 05:37 PM

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    I am not support staff, just a user.
    Hi Dan

    Yes.

    Click CREATE A NEW ACCOUNT SET to set up a dunny data set and then you can use FILE – RESTORE FROM BACKUP.

    Hope this helps.

  13. 13 Posted by Dan Hanger on 19 Sep, 2020 05:51 PM

    Dan Hanger's Avatar

    Thanks for your help. Well this just goes from bad to worse. The last auto backup I have is from almost a year ago, I remember now that I turned it off because it was so disruptive and took so long to backup I got frustrated with it.

    There was another option to open a synced file from the Getting Started screen, since I have been using sync with Dropbox all along I thought that should work. Went through the process and all it could find was the same file from the old auto backup. I checked in my Dropbox folder and the moneydancesync folder is there with my most recent usage that worked, why won't MD locate that? Is it not possible to restore a synced file?

    Thanks,
    Dan

  14. 14 Posted by derekkent23 on 19 Sep, 2020 06:00 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Dan

    Before I make a new suggestion what other devices were you syncing to?
    Does the data on that\those devices still look correct.

  15. 15 Posted by Dan Hanger on 19 Sep, 2020 07:00 PM

    Dan Hanger's Avatar

    Only one other Windows 10 pc. The data is correct on that one, but it is not the primary sync device. The primary is the one I'm having issues with.

    Thanks,
    Dan

  16. 16 Posted by derekkent23 on 19 Sep, 2020 07:15 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Dan

    OK, so on your secondary computer do a FILE – EXPORT BACKUP.

    Make sure Moneydance is closed on both computers.

    Sign into your Dropbox account online and make a copy of your “.moneydancesync” folder under another name as a backup.

    If the secondary computer is not already upgraded to 2020 upgrade it.

    Open Moneydance on your primary computer. If Moneydance opens in the Welcome to Moneydance window click CREATE A NEW ACCOUNT SET or if Moneydance is open in a data set click FILE – NEW.
    Then click OPEN SYNCED FILE. Use the dropdown to set the same sync method as you were using. Click NEXT and highlight your good data set from the list. Click NEXT and enter the same encryption password (passphrase) for syncing as before and click FINISH. If your data set is synced back into your computer it will be as a second computer data set, you can’t change the sync method and need converting into a primary computer data set as below. Also, you may find a lot of old, maybe closed accounts or other accounts you have removed from the side bar reappearing in the side bar. Use the “+” sign at bottom of side bar then ADVANCED to tidy up the side bar.

    Procedure for converting a secondary data set into a primary data set.
    Do a FILE – EXPORT BACKUP in case something goes wrong.

    To convert a secondary data set to a primary data set you need to run the attached script md_convert_secondary_to_primary_data_set.py in Moneydance 2020.
    With your data set open click WINDOW - SHOW MONEYBOT CONSOLE use OPEN SCRIPT to select the script and click OPEN then RUN. Wait until the script has run, this may take some time. Close and reopen Moneydance. You should now be able to change the syncing method, leave it at the current syncing method.

    You should now find all your devices are syncing again with your primary data set recovered.

    Hope this helps.

  17. 17 Posted by Dan Hanger on 19 Sep, 2020 10:17 PM

    Dan Hanger's Avatar

    DK23-

    I had to go off script because when I got to the Welcome to MD (this is on the original primary computer that was botched up) and tried to Open Synced File I ended up back at my post #13 where I said that the only available file showing was from Dec. of 2019, so that was a dead end again. Instead, after I returned to Welcome I chose to import the file I had backed up from the secondary that you told me to do at the beginning.

    At this point I had a good working file again but as predicted syncing was not available, so I ran the python script which did restore it to being primary syncing pc. But, the secondary was now apparently disconnected from syncing with my new primary and it was not possible to change the syncing method on the secondary.

    So what do I need to do now to re-connect the secondary to sync with my restored primary?

    Thanks,
    Dan

  18. 18 Posted by dwg on 19 Sep, 2020 10:37 PM

    dwg's Avatar

    I'm a fellow user.

    When you have to create a new primary system from a secondary it is not possible to reconnect to the existing syncing relationship. You now effectively have a new standalone Moneydance system so you need to build a new syncing relationship from the ground up.

    This means following the standard instructions for building a fresh syncing setup, the instructions can be found in the knowledge base.

    https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/sync...

  19. 19 Posted by Dan Hanger on 19 Sep, 2020 10:42 PM

    Dan Hanger's Avatar

    Okay, that's what I was afraid of...:-) I've been through this before I recall now. Thanks, I'll get to work on it.

    Dan

  20. 20 Posted by Dan Hanger on 19 Sep, 2020 10:46 PM

    Dan Hanger's Avatar

    Wait, that isn't what I thought it was because the new problem I have is that I can't change the syncing method on the secondary, I'm locked out of doing anything with it. I seem to recall some convoluted method of deleting syncing information from the secondary in order to be able to get back to being able to choose the method of syncing.

  21. 21 Posted by dwg on 19 Sep, 2020 10:58 PM

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    The syncing method was only every capable of being set on the primary system. With a secondary system when you are setting it up you use the Open synced file command and set the syncing method to be compatible with how the primary created the syncing relationship. Syncing type cannot be changed on the secondary and can only be changed on the primary if you either have the original data set there or a backup of the original data set. If you restore from a secondary backup you have to go back to having a standalone data set which has no relationship to the syncing relationship that was present.

  22. 22 Posted by Dan Hanger on 19 Sep, 2020 10:59 PM

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    Never mind, I missed a step in those directions. All's well now (I hope).

    Thanks,
    Dan

  23. 23 Posted by Dan Hanger on 19 Sep, 2020 11:01 PM

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    Dwg-

    Our posts crossed, sorry to have made you spell it out more.:-) Thanks again.

  24. 24 Posted by derekkent23 on 20 Sep, 2020 06:57 AM

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    I am not support staff, just a user.
    Hi Dan

    Glad to see whilst I slept in my time zone dwg was able to help in the last part of the journey back to recovery.

    Have Fun, Stay Safe.

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