Synching with Synchrony Bank (Amazon Card)

guyver0313's Avatar


22 Sep, 2020 01:41 PM

So, I recently started having an issue with importing transactions from my Amazon card. I also have a Lowe's card, both through Synchrony Bank, but the Lowe's card remains unaffected.

I have to manually download the QFX file and allow MD to catch and open it. Well, I am getting an error message everytime I do so and no transactions are imported. Screen shot attached.

The ONLY difference I can find between the two is that one (Amazon) I clicked that button that says something about remembering which account the QFX with those account details belongs to so as to save myself a click in the importing process. It didn't start doing this immediately, but just yesterday.

Using version 2020.1 (1928) of MD

  1. Support Staff 1 Posted by Maddy on 23 Sep, 2020 08:12 AM

    Maddy's Avatar

    Sorry to hear about the problems you've encountered.

    Unfortunately some other customers have been reporting the same error, so please be reassured that his issue has been raised with our lead developer, and we're working to get this resolved. I'll update you as soon as we have more information.

    Thank you for your patience and sorry for the inconvenience.

    Maddy, Infinite Kind Support

  2. 2 Posted by guyver0313 on 24 Oct, 2020 11:20 PM

    guyver0313's Avatar

    Any sort of resolution for this yet?

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