Summary Page - Enhanced Credit Cards List - App Freeze

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M David

27 Oct, 2020 10:01 PM

Greetings. This has happened with Moneydance 2020 and also the latest MoneyDance 2021. Clicking current balance column header in the credit card list (to change to "Balance" mode) causes the app to hang and be completely unresponsive such that the application has to be terminated with task manager. The list otherwise works - collapsing the block, or changing from viewing the credit limit to the available credit, but as soon as I click the rightmost column heading for current balance the UI freezes. Task manager shows the process is sitting basically idle, not processing. I've given it time to see if it comes back but it doesn't.

Thoughts?

  1. 1 Posted by mhoggie on 27 Oct, 2020 10:44 PM

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    just a user,

    I've not used that feature, but checked it out and it freezes the MD application as you indicated. I'm using MD 2021 build 2007 on Windows 10 64 bit.

  2. 2 Posted by M David on 27 Oct, 2020 10:59 PM

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    mhoggie - thanks for testing. Glad to hear it's not just me!

  3. 3 Posted by dwg on 27 Oct, 2020 11:13 PM

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    The problem has been around for quite a while, unfortunately it has not been addressed.

  4. 4 Posted by dwg on 27 Oct, 2020 11:24 PM

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    I have raised it as an issue on the Developer's Slack site.

  5. Support Staff 5 Posted by Sean Reilly on 28 Oct, 2020 12:10 AM

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    Would it be possible to get a screenshot of this happening? I haven't been able to get that to happen. After this happens can you also see if there is anything in the "errlog.txt" file that should be in the ".moneydance" folder? Attaching that file to this conversation would be very helpful.

    Thanks!
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  6. 6 Posted by dwg on 28 Oct, 2020 12:31 AM

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    Hi Sean,

    Alas I don't think any screen shot or log I can provide would help. I have the console window open I click on the current balance heading to get the window open where you can select what balance to display and this is it Moneydance is locked hard. I cannot click on anything in MD, cannot shut it down. There is nothing in the Console log and nothing in the error log. My only option it to terminate the software.

    This behaviour has been the same over the lest few major releases.

  7. 7 Posted by M David on 28 Oct, 2020 03:59 AM

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    The screenshot would look the same as the normal window - clicking what should be the dropdown provides zero visual feedback and the interface stops responding completely.

    I've attached a redacted version of the error log to. Everything up to the 'Uncaught' line at the bottom was during normal functioning of app. I believe 'Uncaught' et al were generated when I terminated the task from task manager. Hope it helps.

    By the way, I was able to reproduce this starting a new file. 1) file->new, 2) add new account (credit card, default values), 3) click column header from original bug report to reproduce. Note that Moneydance itself does still use my extensions even with new file, so maybe if it's not happening on the upstream build it has something to do with an extension?

    Thanks,
    MD

  8. 8 Posted by dwg on 28 Oct, 2020 04:33 AM

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    I've upgraded to build 2008 and tried the extension again.

    At the bottom of the log is this:

    Version info retrieved; we are up to date!
    Uncaught error fetching image:
    java.lang.NullPointerException: Cannot invoke "java.io.InputStream.markSupported()" because "<parameter1>" is null
    at java.desktop/sun.awt.image.InputStreamImageSource.getDecoder(Unknown Source)
    at java.desktop/sun.awt.image.URLImageSource.getDecoder(Unknown Source)
    at java.desktop/sun.awt.image.InputStreamImageSource.doFetch(Unknown Source)
    at java.desktop/sun.awt.image.ImageFetcher.fetchloop(Unknown Source)
    at java.desktop/sun.awt.image.ImageFetcher.run(Unknown Source)

    This was not in the console log, which stops at the version check line which is when I clicked on the header in the extension.

  9. 9 Posted by jeff_l on 28 Oct, 2020 06:03 AM

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    M David

    Not that it probably makes the slightest difference....
    But I couldn't help but notice that you have at least 6 outdated extension installed.

    I've tried to simulate the crash you describe but can't on several PC's

  10. 10 Posted by dwg on 28 Oct, 2020 06:13 AM

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    jeff_l

    Try clicking on the double headed arrows in the headings, MD doesn't actually crash it just locks up.

  11. 11 Posted by mhoggie on 28 Oct, 2020 01:04 PM

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    just a user,

    Is the Enhanced Credit Card feature a part of one of the extensions?
    I've noticed its not available on the 32 bit version.

  12. 12 Posted by M David on 28 Oct, 2020 01:06 PM

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    Regarding extensions, everything I see in the extension list in the app was updated before doing that test. Not sure why the log shows outdated messages. Maybe there are old extensions that are installed and somehow orphaned / inactive?

  13. 13 Posted by M David on 28 Oct, 2020 01:18 PM

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    mhoggie - I think you're onto something. I thought it was a native facility, but I wasn't sure. I moved my .moneydance folder to .moneydance-old and reopened the file. It is indeed coming from an extension called Debt Insights. The native credit card list is functioning as intended. Adding Debt Insights and scrolling to its Enhanced list exhibits the problem.

    So, I guess this isn't a native MD issue! I am curious why this extension is failing though, and why it involves an attempt to load an image from a URL (as far as I can tell from the errlog.)

  14. 14 Posted by mhoggie on 28 Oct, 2020 04:06 PM

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    just a user,

    Yes, that's it. Enhanced Credit Card summary screen function is part of the "Debt Insight" extension. So looks like the author of that extension needs to tweak the code for the summary page.

  15. Support Staff 15 Posted by Sean Reilly on 28 Oct, 2020 04:08 PM

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    That's one of the open source extensions, that we've taken over, so that's on me :)

    I'll check it out and get that extension updated. Thanks for discovering this and helping us track this down!

    Thanks,
    Sean

  16. 16 Posted by M David on 28 Oct, 2020 04:19 PM

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    Awesome! Glad to hear that! I love the additional information that extension puts into the credit card list. So glad you'll be able to get it fixed up. Happy to help, been a happy Moneydance user since 2005.

  17. 17 Posted by dtd on 29 Oct, 2020 12:14 AM

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    Yep! To my chagrin, this froze everything.

    Try clicking on the double headed arrows in the headings, MD doesn't actually crash it just locks up.

    You are supposed to tell me NOT to touch the hot stove top! :)

  18. 18 Posted by dwg on 29 Oct, 2020 12:16 AM

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    If it hurts don't do it! :)

  19. 19 Posted by dwg on 06 Dec, 2020 09:47 PM

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    Jut thought I'd bring this one up again and being an outstanding issue.

  20. System closed this discussion on 07 Mar, 2021 09:50 PM.

  21. dtd re-opened this discussion on 28 Sep, 2021 04:47 AM

  22. 20 Posted by dtd on 28 Sep, 2021 04:47 AM

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    This comment was split into a new private discussion: Summary Page - Enhanced Credit Cards List - App Freeze

    Ok, been about nine months. I don't think anything has been done here, would be nice if at least the fonts were fixed.

  23. System closed this discussion on 28 Dec, 2021 04:50 AM.

  24. dtd re-opened this discussion on 12 Sep, 2022 12:34 AM

  25. 21 Posted by dtd on 12 Sep, 2022 12:34 AM

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    Ok, it has now been almost two years since Sean acknowledged that the Debt Insights extension (Enhanced Credit Cards) was MD/IK responsibility.

    As a reminder:
    fonts are wrong (this should be easy)
    the extension freezes moneydance if you click on certain title fields
    it appears at this time if you try to "manage" the extension, you simply get an open, blank window (on the mac), so you can't even change anything anymore on the mac.

    I have this on my summary page and have had it there for almost three years. It would be nice if it were upgraded to be working properly again.

    Any thoughts from MD/IK?

    Thanks, dtd

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