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Setting up bill pay with ING Direct

• Edit

Steve Field

15 Dec, 2012 03:42 PM

Hello, I have set up a new account with ING Direct and have successfully set up online banking so that I am able to download transaction via Moneydance. However, when I attempt to set up on line bill pay the check boxes int the Online Bill Payment Signup dialog box has the check boxes greyed out (See attached file). Can you please let me know how to get the online bill payment set up?

1. 1 Posted by Jessica Little on 15 Dec, 2012 05:56 PM

   

   Hi Steve,

   If you would be willing, could you send me the contents of your error console? Here's how to get the logs:

   1) In Moneydance, click on the Help menu and select the Console Window option. This will open the console messages window.
   2) While the Console Window is open, attempt to connect to your bank. Any error messages should be recorded to the Console.
   3) Click the Copy to Clipboard button at the bottom to copy the text in the console.
   4) Paste the text from the message window into a text file (preferably saved with a .txt or .rtf extension) and attach that file to your response here.

   The debugging logs that this produces will contain your account information. I've made sure that this conversation is private, so the info won't be broadcast to the world, but just to be safe you should redact any account info in the debug logs. Just replace it with something like ACCOUNT NUMBER HERE and it should be fine.

   Jessica Little
   Moneydance Support

   • Edit

2. 2 Posted by Stephen Field on 15 Dec, 2012 06:09 PM

   

   Here you go. Account numbers replaced with "******"

   Also, see the attached screen shot which is as far as I get in the process of trying to set up the online bill payment in MD.

   Starting Moneydance 2011r2 (803)
   Settings Folder: /Users/Stephen/.moneydance
   OS: Mac OS X 10.7.5 x86_64
   Java: 1.6.0_37 (Apple Inc.)
   setStatus(Price for Schwab 1000 Index Fund as of 12/14/2012: $ 38.05, 0.025423727929592133)
   Import error: discarding currency snapshot with zero date: "DPABX",0.00,"N/A","N/A",N/A,N/A,N/A,N/A,N/A
   setStatus(Security price update complete with 38 skipped, 1 errors and 34 quotes obtained, 0.0)
   Sending message to https://ofx.ingdirect.com/OFX/ofx.html
   >>>>>>>>

   OFXHEADER:100
   DATA:OFXSGML
   VERSION:102
   SECURITY:NONE
   ENCODING:USASCII
   CHARSET:1252
   COMPRESSION:NONE
   OLDFILEUID:NONE
   NEWFILEUID:NONE

   <OFX>
   <SIGNONMSGSRQV1>
   <SONRQ>
   <DTCLIENT>20121215130553.782
   <USERID>10044807
   <USERPASS>*
   <GENUSERKEY>N
   <LANGUAGE>ENG
   <FI>
   <ORG>ING DIRECT
   <FID>031176110
   </FI>
   <APPID>QWIN
   <APPVER>2100
   </SONRQ>
   </SIGNONMSGSRQV1>
   <SIGNUPMSGSRQV1>
   <ACCTINFOTRNRQ>
   <TRNUID>1355594753783-0
   <ACCTINFORQ>
   <DTACCTUP>19900101
   </ACCTINFORQ>
   </ACCTINFOTRNRQ>
   </SIGNUPMSGSRQV1>
   </OFX>

   <<<<77<<<<
   HTTP response headers:
   null: [HTTP/1.1 200 OK]
   Transfer-Encoding: [chunked]
   Date: [Sat, 15 Dec 2012 18:05:59 GMT]
   Server: [Apache-Coyote/1.1]
   Reading message from https://ofx.ingdirect.com/OFX/ofx.html
   >>>>>>>>

   <OFX>
   <SIGNONMSGSRSV1>
   <SONRS>
   <STATUS>
   <CODE>0
   <SEVERITY>INFO
   </STATUS>
   <DTSERVER>20121215180558.324
   <LANGUAGE>ENG
   <DTACCTUP>20121215180558.324
   <FI>
   <ORG>ING DIRECT
   <FID>031176110
   </FI>
   </SONRS>
   </SIGNONMSGSRSV1>
   <SIGNUPMSGSRSV1>
   <ACCTINFOTRNRS>
   <TRNUID>1355594753783-0
   <STATUS>
   <CODE>0
   <SEVERITY>INFO
   </STATUS>
   <ACCTINFORS>
   <DTACCTUP>19700101000000.000
   <ACCTINFO>
   <DESC>ING Money Market
   <BANKACCTINFO>
   <BANKACCTFROM>
   <BANKID>031176110
   <ACCTID>6907213
   <ACCTTYPE>SAVINGS
   </BANKACCTFROM>
   <SUPTXDL>Y
   <XFERSRC>N
   <XFERDEST>N
   <SVCSTATUS>ACTIVE
   </BANKACCTINFO>
   </ACCTINFO>
   <ACCTINFO>
   <DESC>Eric s Money
   <BANKACCTINFO>
   <BANKACCTFROM>
   <BANKID>031176110
   <ACCTID>161896243
   <ACCTTYPE>CHECKING
   </BANKACCTFROM>
   <SUPTXDL>Y
   <XFERSRC>N
   <XFERDEST>N
   <SVCSTATUS>ACTIVE
   </BANKACCTINFO>
   </ACCTINFO>
   <ACCTINFO>
   <DESC>Matts Money
   <BANKACCTINFO>
   <BANKACCTFROM>
   <BANKID>031176110
   <ACCTID>166054020
   <ACCTTYPE>CHECKING
   </BANKACCTFROM>
   <SUPTXDL>Y
   <XFERSRC>N
   <XFERDEST>N
   <SVCSTATUS>ACTIVE
   </BANKACCTINFO>
   </ACCTINFO>
   <ACCTINFO>
   <BANKACCTINFO>
   <BANKACCTFROM>
   <BANKID>031176110
   <ACCTID>166145674
   <ACCTTYPE>CHECKING
   </BANKACCTFROM>
   <SUPTXDL>Y
   <XFERSRC>N
   <XFERDEST>N
   <SVCSTATUS>ACTIVE
   </BANKACCTINFO>
   </ACCTINFO>
   </ACCTINFORS>
   </ACCTINFOTRNRS>
   </SIGNUPMSGSRSV1>
   </OFX>

   <<<<<<<<
   OnlineService.setAvailableAccounts() {
     Adding acctInfo: <<<ING Money Market *******>>>
     Adding acctInfo: <<<Eric s Money *******>>>
     Adding acctInfo: <<<Matts Money ********>>>
     Adding acctInfo: <<<********>>>
   }
   accounts are available!

   Stephen
   Stephen Field
   Synergy Hospitality, Inc.
   610-225-2650, x.11
   www.synergyhotels.com<http://www.synergyhotels.com/>

   From: Jessica Little <[email blocked]<mailto:[email blocked]>>
   Reply-To: "[email blocked]<mailto:[email blocked]>" <[email blocked]<mailto:[email blocked]>>
   Date: Saturday, December 15, 2012 12:57 PM
   To: Stephen Field <[email blocked]<mailto:[email blocked]>>
   Subject: Re: Setting up bill pay with ING Direct [Problems #6511]

   • Screen_Shot_2012-12-12_at_10.29.29_AM.png 77.3 KB
   • Edit

3. Jessica Little closed this discussion on 18 Dec, 2012 01:30 PM.