Error communicating with financial institution

Leanne Vennemeyer's Avatar

Leanne Vennemeyer

07 Jan, 2010 11:57 PM

I'm new to Moneydance. I downloaded a Mac trial. I tried to set up online banking and chose my financial institution "Bank of America (California)" from the drop down list. I choose "checking" and then get the following error message:

"There was an error communicating with your financial institution. The details of this are down below.

Bank Name: Bank of America (California). "

I'd like to use this product. Or at least try it, but it isn't boding well if we are having trouble already and this isn't some obscure bank!

Thanks,
Leanne

  1. 1 Posted by Brian Adler on 08 Jan, 2010 02:15 AM

    Brian Adler's Avatar

    Leanne,

    Most financial institutions will require you to enable your accounts for application-based online banking. If you have BofA set up your account as if you were using Quicken 2008 for Windows then it should also work with Moneydance since they use the same protocol. This is sometimes necessary as BofA doesn't yet recognize Moneydance or know how to deal with it (I use BofA btw and it does work once you're set up with them).

    Additionally, application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, BofA should let you know what customer ID/login and PIN to use.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance!

    Brian Adler

    Moneydance Support

  2. Raimund Buchholz closed this discussion on 13 Apr, 2010 01:01 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac