Moneydance crashes on MacOS 11.2.2 running on Macbook Pro with two external monitors

keluina's Avatar

keluina

07 Mar, 2021 10:31 PM

I am running Moneydance version 2021 on a Macbook Pro 13"Retina late 2013 model with 8 GB of RAM. I have two externatal 27" ViewSonic monitors attached to the MacBook Pro. The MacOS is Big Sur v11.2.2. This did not happen before I upgraded to Big Sur and was running the prior version of Moneydance.

I can start Moneydance on the Macbook Pro on one of the two external monitors. If I try to open a Moneydance tool, say Categories, and Moneydance chooses to try and open onto the other external monitor, Moneydance crashes. Always, every time, without fail. If I disconnect the 2nd external monitor, forcing Moneydance to open in either the first external monitor or the Macbook Pro, it does not crash.

Apparently, Moneydance does not care which single external monitor it opens in first as I can disconnect one of my two external monitors and Moneydance is OK, however, if a reconnect the 2nd monitor I disconnected, then Moneydance immediately crashes as soon it a tries to paint a screen on the newly connected external monitor.

Please offer assistance.

  1. 1 Posted by Stuart Beesley ... on 07 Mar, 2021 10:47 PM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    You need to download preview version 3036.
    https://infinitekind.com/preview

    You also need to set Mac settings, General, Prefer tabs to never or fullscreen

    (not support, just a fellow user)

  2. Support Staff 2 Posted by Ethan on 07 Mar, 2021 11:14 PM

    Ethan's Avatar

    In addition to the above suggestions, can you clarify if you want to use Moneydance on both monitors? Or are you trying to just use it on one when two are connected, and this issue occurs?

    If the problem persists after installing the preview version and changing the tabs setting, can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict

    or:

    ~/Library/Application Support/Moneydance/config.dict

    If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:

    ~/Library

    This should pull up your local Library folder.

    Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.

    If that doesn't work, please recreate the error where the program crashes. Then, before you relaunch Moneydance, can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:

    ~/Library

    This should pull up your local Library folder.

    Ethan
    Infinite Kind Support

  3. 3 Posted by keluina on 08 Mar, 2021 12:04 AM

    keluina's Avatar

    Ethan,

    Thanks for the quick response and also thanks to Stuart B, for helpful info from a user!

    OK, addressing some of your questions:

    => 1. I do like having both my external monitors in play when using Moneydance ($D), like when I need to change a category and want to see the other side of the transactions. My eyeballs don’t work with small print as well as they used to. I am not making a conscious decision to use both monitors when I launch Tools/Categories from the main screen, but I am utilizing most of my one 27” monitor to display the main screen and perhaps $D can recognize that and makes that decision for me?

    => 2. I have changed the tabs setting to “never” and downloaded, but not yet installed, the Preview version.

    Before I do install the Preview version, can I rename it to something like "Moneydance 3036.app" and keep both that version and the 2021 version installed, but only use the preview version to test, at least initially? I do need to update my financial data in the meantime and I do not want to kill $D 2021 in the process of trying to fix this issue.

    Also let me mention that when Apple first released Big Sur, my Macbook Pro model was the oldest model Apple said could run Big Sur. However, when I tried to upgrade to Big Sur, Apple would not present the upgrade file - the message was I was already running the latest current version that I could; so I stuck with Catalina. I did chat with Apple Tech support and they said I should be able to upgrade, but did not have any suggestions on what to do about not being able to see the Big Sur upgrade. About 3-4 months later, Software Update notified me I should upgrade my OS to Big Sur and sure enough, the upgrade file was presented and I installed it. I plan to get a new Macbook Pro as soon as one comes out with Apple silicon, but that is then and this is now. Sigh.

    I will send you a new error log if I still have a problem after I try the solutions you suggest. Again, many thanks for the help. Cheers,

    C

  4. 4 Posted by keluina on 08 Mar, 2021 12:24 AM

    keluina's Avatar

    Ethan,

    Well, I didn’t wait for your OK to install the new preview version. It's installed and it opened successfully on my Macbook Pro appearing as normal on one of my external monitors. When I opened Tools/Categories it opened successfully on the other external monitor. So, what is your suggestion to move forward from this point? Can I use the 3036 preview version to update my financials or should I wait until the 3036 preview or a later version is released and still work with the released version 2021?

    Thanks for the help and cheers,

    C

  5. 5 Posted by dwg on 08 Mar, 2021 12:41 AM

    dwg's Avatar

    I'm a fellow user.

    The multi-monitor issue is a problem with the version of Java included in Build 2006 of Moneydance, which is the current stable build. This was resolved in a latter version of Java that was included in a slightly later build of Moneydance, however preview build 3036 is the only version available from the company - there is no archive of preview releases, hence there is really no choice other than the preview build you have.

    The issue with tabs that requires you to change that setting at this stage does not have a fix in any version at the moment.

    So yes you should use preview build 3036 to update your financials.

  6. Support Staff 6 Posted by Ethan on 08 Mar, 2021 01:38 AM

    Ethan's Avatar

    I'm glad to hear the preview version seems to have sorted this issue out! Yes, I agree, you should just use 3036 moving forward.

    Ethan
    Infinite Kind Support

  7. 7 Posted by keluina on 08 Mar, 2021 05:25 PM

    keluina's Avatar

    Thanks to you Ethan and to Stuart as well. I am comfortable following your advice and I very much appreciate all the help and comments I’ve received on this issue. Regards and cheers,
    C

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

10 Apr, 2021 12:02 PM
10 Apr, 2021 11:30 AM
10 Apr, 2021 11:16 AM
10 Apr, 2021 11:09 AM
10 Apr, 2021 10:23 AM