Unable to download from KeyBank

Michelle   's Avatar

Michelle

13 Jan, 2010 10:19 PM

I am currently an online customer of KeyBank but have been unable to download my KeyBank accounts to MD. I get an MD error saying that my user ID/password are incorrect yet they still work with KeyBank. How can I establish this download?

  1. 1 Posted by Angie Rauscher on 15 Jan, 2010 03:44 PM

    Angie Rauscher's Avatar

    Michelle,

    Most financial institutions will require you to enable your accounts for application-based online banking. If you have your financial institution set up your account as if you were using Quicken 2008 for Windows then it should also work with Moneydance since they use the same protocol. This is sometimes necessary as many banks don't yet recognize Moneydance or know how to deal with it.

    Additionally, application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance!

    Angie Rauscher
    Moneydance Support

  2. Angie Rauscher closed this discussion on 24 Jul, 2011 07:16 PM.

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