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BUG on Windows - Mark as uncleared, reconciling and cleared printing problem!

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Marcosoft

04 Apr, 2021 02:23 PM

I intend to report a bug in printing transactions.
When I do "File - Print Transactions", the print result is not the same as in Moneydance!
In print, the "mark as uncleared, reconciling and cleared" transactions are not used!
Attached I send an example of an image in the Moneydance software and the result of the printing of the transactions (in this case, pdf).
I hope I have contributed to the improvement of this software.

• Moneydance_Windows.jpg 129 KB
• Print_Transactions.jpg 146 KB
• Print_Transactions.pdf 97.9 KB

1. 1 Posted by Stuart Beesley ... on 04 Apr, 2021 04:58 PM

   

   Hmm. Works OK for me... MD2021.1 build. 3062. (Mac)

   What version. are you using?

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2. 2 Posted by Marcosoft on 04 Apr, 2021 08:56 PM

   

   I use Windows version.
   Both Moneydance 2021.1 build 3062 32-bit or 64bit has this problem printing, either on paper or in pdf.
   I don't use Mac.

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3. 3 Posted by -Kevin N. on 04 Apr, 2021 10:03 PM

   

   MD 2021.1 (3061)
   Win 10 Home 20H2

   I can reproduce this behavior in the above environment.

   -Kevin N. (not a member of MD support)

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4. 4 Posted by Marcosoft on 05 Apr, 2021 07:29 PM

   

   Confirmed, this bug only happens on Windows 32/64.
   I suggest that when printing the transactions a title should also be printed as a line, with the name of the account and subaccount, to identify the origin of the transactions.

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5. 5 Posted by Marcosoft on 13 Apr, 2021 10:09 AM

   

   Please solve this problem on Windows...

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6. 6 Posted by Marcosoft on 10 May, 2021 09:56 AM

   

   Please...

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7. 7 Posted by Melissa on 12 May, 2021 08:31 PM

   

   Hi,

   Please accept my sincere apologies for the delay in getting back to you. I’m afraid that your request for assistance was missed by the support team, and it’s only now we’ve been able to work through the backlog of older discussions. I must apologise again for the poor level of service and lack of support you have received. I’d like to provide assistance if you’re still in a position to work through these issues. Please be assured we are putting systems in place to ensure a higher level of service and speedier responses.

   Thanks for letting us know about this issue! I've filed a ticket in our ticketing system regarding this issue, so the developers will be looking into it.

   Please let us know if we can be of further assistance! Thank you.

   --
   Melissa, Infinite Kind Support

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8. 8 Posted by Marcosoft on 17 May, 2021 02:15 PM

   

   Thank you, I will wait for the small bug fix update.

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9. 9 Posted by Marcosoft on 13 Jun, 2021 12:53 PM

   

   Any news?

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10. 10 Posted by dwg on 13 Jun, 2021 09:18 PM

    

    I'm a fellow user.

    The only update builds since May 13 were on May 17 and May 20, there are no printing fixes around this issue in either of these two builds. The fixes in this time frame were aligned with getting to a point where there could be a new stable release.

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11. 11 Posted by Marcosoft on 10 Sep, 2021 01:57 PM

    

    Please, solve it...

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12. Support Staff 12 Posted by Maddy on 14 Sep, 2021 12:06 PM

    

    Hi all,
    There is an existing ticket in our system for this issue. The ticket is attached to this discussion. So, by posting in this discussion your interest in the ticket has been registered. This is equivalent to voting for it. We will post on this forum thread when there are further developments on this topic.

    --
    Maddy, Infinite Kind Support

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13. 13 Posted by Marcosoft on 09 Oct, 2021 08:24 PM

    

    Thanks.

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14. System closed this discussion on 08 Jan, 2022 08:30 PM.

15. Marcosoft re-opened this discussion on 01 Apr, 2022 07:59 PM

16. 14 Posted by Marcosoft on 01 Apr, 2022 07:59 PM

    

    Please solve this problem on Windows...

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17. Support Staff 15 Posted by Maddy on 04 Apr, 2022 10:46 AM

    

    Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you?
    Moneydance 2022.3 (4068) is now available to download from this page.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

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18. 16 Posted by Marcosoft on 05 Apr, 2022 12:59 AM

    

    Hi,

    Thank you for your attention and response.

    The problem remains in the latest version 4068.

    De: Maddy <[email blocked]>
    Enviada: 4 de abril de 2022 11:47
    Para: [email blocked]
    Assunto: Re: BUG on Windows - Mark as uncleared, reconciling and cleared
    printing problem! [Problems #69271]

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19. 17 Posted by dwg on 05 Apr, 2022 01:26 AM

    

    It has also not been addressed in Alpha build 4069.

    I do not know why it would be though it was addressed in build 4068. The change log entries from Build 4060 to 4068 do not say this bug has been addressed or mention printing.

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20. Support Staff 18 Posted by Sean Reilly on 05 Apr, 2022 01:07 PM

    

    I have been working on this lately but haven't encountered the root of the problem. Moneydance is invoking the commands to draw the images on the page, but they don't seem to be recognised on windows. I'm still looking into it, but unfortunately don't have a solution yet..

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

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21. System closed this discussion on 05 Jul, 2022 01:10 PM.

22. Marcosoft re-opened this discussion on 17 Sep, 2022 09:19 AM

23. 19 Posted by Marcosoft on 17 Sep, 2022 09:19 AM

    

    Hi Sean,
    Any news?
    This print is important to me.
    Thanks.
    Marco

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24. System closed this discussion on 17 Dec, 2022 09:20 AM.

25. Marcosoft re-opened this discussion on 07 Jul, 2023 08:00 AM

26. 20 Posted by Marcosoft on 07 Jul, 2023 08:02 AM

    

    Hi,
    The problema remains in the latest version 2023.2 (5007)!

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27. System closed this discussion on 12 Oct, 2023 07:52 PM.

28. Marcosoft re-opened this discussion on 20 Nov, 2023 12:00 PM

29. 21 Posted by Marcosoft on 20 Nov, 2023 12:03 PM

    

    Hi,
    The problema remains in the latest version 2023.2 (5057)!
    When I do "File - Print Transactions", the print result is not the same as in Moneydance!
    In print, the "mark as uncleared, reconciling and cleared" transactions are not used!
    This bug only happens on Windows 32/64.
    I suggest that when printing the transactions a title should also be printed as a line, with the name of the account and subaccount, to identify the origin of the transactions.

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30. 22 Posted by Stuart Beesley ... on 20 Nov, 2023 03:43 PM

    

    You are correct. On Mac it's fine. On windows it's rubbish. I'll report it...

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