Error code reported by the server was: 2003 for Citi Cards account

Patrick's Avatar


09 Apr, 2021 09:39 PM

I am using MD 2021 and have an issue downloading transactions for one of my Citi card account (the other one works fine) after inadvertently clicking on the "Forget Online Passwords".
I have followed the instructions on posts from 2016 to 2020 and disabled both online banking for the 2 Citi cards accounts. I then rest them and one is working but not the other one!
I can't fine anything else to do. What am I missing?

  1. 1 Posted by Stuart Beesley ... on 09 Apr, 2021 09:49 PM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    Sometimes disable doesn’t work. If you are using md2021 preview build 2012+ Then you can use toolbox extension to delete the profile. Advanced menu, ofx tools, delete banking profile.

    (Not support, just a fellow user)

  2. 2 Posted by Patrick on 09 Apr, 2021 11:20 PM

    Patrick's Avatar

    Thanks Stuart,

    It is strange that I was able to set up again all the other accounts but this one. I am not sure if I am very confortable to use the MoneyBot console and the PythonScripts.

    My MD version is 2021 (2006) but don’t know the exact build. I installed the extension for the Toolbox but nothing happens when I click on it in MD. I read your website about "The Extensions will only run properly on Moneydance version 2021.1 build 3056 onwards” but I am not sure to want to install the beta Moneydance 2021.1 (3064) that might create more bugs...

  3. 3 Posted by Stuart Beesley ... on 10 Apr, 2021 07:57 AM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    Yup. Nothing will happen unless you are on the preview build. The current preview is 3065. It’s actually pretty good now and sometime soon will become the official 2021.1 version (in my own opinion). If you want to try toolbox you have two choice.
    1/ install 3065 You can always downgrade back to build 2006 after if you are not happy afterwards.
    2/ window, show MoneyBot console. Open. Run (not run snippet). That’s it. Just click ignore/bin/ok if you see two dylib messages on a Mac.

    Always backup first.

    (Not support, just a fellow user)

  4. 4 Posted by Patrick on 10 Apr, 2021 10:35 PM

    Patrick's Avatar

    For option 1, do I need first to uninstall MD 2021 (2006) before installing MD 2021.1 (3065)?

    I am not sure to understand your option 2. Could you explain a bit more?

  5. 5 Posted by dtd on 10 Apr, 2021 10:47 PM

    dtd's Avatar

    You do not need to uninstall (option 1) - the preview will overwrite the stable version (which, personally, I now consider less stable than the preview - getting close to the next stable release imo (just a user)

    option 2 - is just if you don't wish to try/move to the preview - Stuart's python script will work with your version. btw "build" would be 2006 for you.

    just some thoughts as you consider what to do - btw - it's bedtime in the UK.... :)

  6. 6 Posted by dtd on 10 Apr, 2021 10:52 PM

    dtd's Avatar

    Now that said, deleting the bank profile will "break" the citi card that works, as you are deleting the citi bank profile. That's PROBABLY ok, as you would then have two to reset up.

    I have about 13 chase cards, with multiple logins, I would be KILLING myself to delete the bank profile (and yes - I did kill myself with forget all passwords as well.)

    Instead of deleting the bank profile for chase, I reset up all 13 accounts, 11 worked. 2 did not. Couldn't get those two to work to save my life.

    So I created two brand new accounts - moved all transactions from the two accounts to the two new accounts - and setup online banking - worked great.

    Now this was pre-Toolbox, but it did work. And of course I deleted the old two accounts - good riddance.

    Again, just some thoughts from just a user.

  7. 7 Posted by dtd on 10 Apr, 2021 10:53 PM

    dtd's Avatar


  8. 8 Posted by dtd on 10 Apr, 2021 11:00 PM

    dtd's Avatar

    Now, another thought - 2003 is "account not found" - means you ARE connecting to Citi, just they don't agree with your account number. Have you tried
    "online Banking Setup/CHANGE and see what account numbers Citi offers? Maybe there is a digit transposition/mistake? i'd try that at least before going further.

  9. 9 Posted by Stuart Beesley ... on 11 Apr, 2021 07:39 AM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    For option 1 you just install over the top. That’s it. I do it daily (it seems).

  10. 10 Posted by Patrick on 13 Apr, 2021 11:04 PM

    Patrick's Avatar

    I tried many times to "disable" and recreate the "online banking service" for both citi cards and only the same one is working after each time. I can recreate the connection with each card (MD offers me the right account number for each card) but only one is working. Even if I only recreate the online banking service with the faulty one (not the other), still doesn't work!!!

    Don't want to seem ignorant :-), but were do I find the ""? The Toolbox I downloaded from is only the Extension ".mxt".

  11. 11 Posted by dtd on 14 Apr, 2021 12:38 AM

    dtd's Avatar

    If you are using MD 2021 (3056+), toolbox.mxt will work fine for you.

    I know you are hesitant, but 3065 is very close to the next stable release. I don't tend to use raw previews, but this one is very close to stable (and better than 2006, imo) , and I'm using it.

    just a user

  12. 12 Posted by Stuart Beesley ... on 14 Apr, 2021 06:41 AM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    My mistake. I don’t actually publish the actual py file, but you can get it here: You have yo be careful to save it as a plain text file.

    But it would be much better and easier for you to install the latest 2021.1 preview 3065. It’s better than 2021.0(2006), has ofx fixes, and will run toolbox.

    (Not support, just a fellow user)

  13. 13 Posted by Patrick on 15 Apr, 2021 05:28 PM

    Patrick's Avatar

    I finally figured out how to use your script (py file) on my actual 2021 (2006) version and removed the Citi profiles (2) and recreated them again. Now both are working fine again. Great!
    It seems indeed that the "disable" option from the MD was not enough to do the trick.
    Thank you Stuart for all your time and energy helping me out and hopefully other users.

  14. Patrick closed this discussion on 15 Apr, 2021 05:28 PM.

  15. Stuart Beesley - JUST A FELLOW USER re-opened this discussion on 15 Apr, 2021 07:20 PM

  16. 14 Posted by Stuart Beesley ... on 15 Apr, 2021 07:20 PM

    Stuart Beesley - JUST A FELLOW USER's Avatar

    @Patrick 😃 🧰 =1 You are welcome! the MD Disable doesn't delete the profile.... It 'kills' the link between 1 account and the profile... If you are lucky and you disable all, then it might delete... Yes, the delete script in Toolbox is best.....

  17. Maddy closed this discussion on 16 Apr, 2021 10:33 AM.

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