Quote Loader and Quotes and Exchange Rates Extensions Not Working

steve_hall1's Avatar

steve_hall1

16 Apr, 2021 09:49 AM

Hi all,
I'm running the latest version of Moneydance - 2021(2006) on a Mac running Big Sur. I can't get either of these quote updaters to pick up my securities prices. They're all traded on LSE.

I've attached screenshots of both of them. Any ideas?

Thanks

  1. Support Staff 1 Posted by Maddy on 16 Apr, 2021 11:00 AM

    Maddy's Avatar

    Hi Steve,
    Thank you for contacting Moneydance support.

    Quote Loader requires the latest preview Moneydance 2021.1 (3065). This is now available to download from this page.

    Also, for the latest extension update please refer to this thread.

    Finally, it is advisable to run either the Quote Loader or Quote and Exchange Rates Updater rather than both at the same time.

    If you choose to use only Quote and Exchange Rates Updater, please ensure that you are running the latest version too - v.1024.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Mike Bray on 16 Apr, 2021 11:11 AM

    Mike Bray 's Avatar

    You need to check on ft.com whether or not your funds exist and what
    ticker is being used.  For example Fidelity Index World ticker is
    GB00BJS8SJ34:GBX.  In quote loader set your ticker on the security to
    this and set the exchange to blank. Legal & General North America Equity
    does not exist on ft.com.

  3. 3 Posted by Mike Bray on 16 Apr, 2021 11:13 AM

    Mike Bray 's Avatar

    Sorry to disagree with you Maddy but Quote Loader does not require the
    latest preview build. It quite happily works with earlier versions. I
    run it on build 2006.

  4. Support Staff 4 Posted by Maddy on 16 Apr, 2021 11:23 AM

    Maddy's Avatar

    Thank you for correcting me, Mike!
    It's good to know.
    I do apologize to Steve for the misinformation.

    --
    Maddy, Infinite Kind Support

  5. 5 Posted by steve_hall1 on 16 Apr, 2021 12:47 PM

    steve_hall1's Avatar

    Thank you both. Got it sorted now. Just three of my securities that don’t appear to be listed on FT or Yahoo so I’ll have to track them manually.

    Thanks for your help.

  6. 6 Posted by derekkent23 on 16 Apr, 2021 04:49 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    Out of interest what are the three securities that are not supported, their Names, Last Price you have and Ticker Symbols so I can confirm.

  7. 7 Posted by steve_hall1 on 16 Apr, 2021 05:02 PM

    steve_hall1's Avatar

    Hi Derek,

    They’re:

    BLK LGIM Ethical Global Equity Idx
    GB00B630VQ19
    £1.6269 (14/04)

    L&G PMC 2035 - 2040 Pathway Fund 3
    GB00BD8PDR59
    £12.9271 (14/04)

    L&G MT Emerging Markets Index Fund
    GB00BJXRFM77
    £14.9211 (14/04)

    Thanks

  8. 8 Posted by derekkent23 on 16 Apr, 2021 05:30 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    No Sorry, it looks like you are correct, they are not supported.

    Have Fun, Stay Safe.

  9. 9 Posted by davet65 on 24 Apr, 2021 03:25 PM

    davet65's Avatar

    Based on the last few posts, it looks like this is a good thread to post my Quotes Loader problem, from a USA user:
    I have two ETFs that often don't load with my daily run [set to 22:00 US Eastern], automatically switch the source from Yahoo to Do Not Load, BUT if I Get Prices manually, with Source reset to Yahoo, they load!?!

    They are:
    VTI Vanguard Total Stock Mktstk Mkt Vipers $217.21 04/23/2021 [apparently did Auto Load but now shows Do not load]
    STIP IShares 0-5 Year Tips Bond ETF $105.90 04/23/2021 [Same]

    Thanks.

    MD 2021.1 3034
    Quote Loader 3027
    Mac OS 10.13.6

  10. 10 Posted by Mike Bray on 25 Apr, 2021 07:19 AM

    Mike Bray 's Avatar

    Hi Dave, after changing the source, did you click on Save Parameters?
    This needs to be done to save the source settings.
    Thanks
    Mike

  11. 11 Posted by davet65 on 26 Apr, 2021 02:05 PM

    davet65's Avatar

    Mike,

    I had NOT done that, so have now Saved Parameters and I will let it go for a week or so and let you know if that fixes the issue.

    Thanks for the prompt response.
    Dave

  12. 12 Posted by davet65 on 06 May, 2021 01:06 PM

    davet65's Avatar

    Mike,

    Save Parameters has solved the problem for a week+ now, so I think I'm good to go. Thanks.

    Dave.

  13. 13 Posted by Mike Bray on 06 May, 2021 01:22 PM

    Mike Bray 's Avatar

    Hi Dave, thanks for letting me know.
    Regards
    Mike

  14. 14 Posted by pierre-henri on 20 May, 2021 02:02 PM

    pierre-henri's Avatar

    Dear All,

    I have some share on the HK market, I cannot get the updated prices, neither with quote loader nor with Quotes and Exchanges Rates updater.
    Question of Ticker or Asian Stock Exchange are not supported?
    Pierre-Henri

  15. 15 Posted by derekkent23 on 20 May, 2021 04:25 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi pierre-henri

    Post some example securities the tickers you are using, the full name of the security and a current price and I will check Quote Loader.

  16. 16 Posted by pierre-henri on 20 May, 2021 07:05 PM

    pierre-henri's Avatar

    Hi Derek,

    Alibaba Group Holding Ltd
    09988:xhkg
    Current price: 206

    Sino Biopharmaceutical Ltd
    01177:xhkg
    Current price: 8,560

    Tencent Holdings Ltd
    00700:xhkg
    Current Price: 608,5

    I have tried also with the FT Ticker.
    thank you
    Pierre-Henri

  17. 17 Posted by derekkent23 on 20 May, 2021 08:34 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi pierre-henri

    All three of your example securities are supported by Quote Loader, see screen shot.

    Hope this helps.

  18. 18 Posted by pierre-henri on 20 May, 2021 09:25 PM

    pierre-henri's Avatar

    very helpful, I will use Quote Loader from now on.
    Thank you so much!
    take care
    Pierre-Henri

  19. 19 Posted by derekkent23 on 20 May, 2021 10:36 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi pierre-henri

    Glad I was able to help.

    Have Fun, Stay Safe.

  20. Maddy closed this discussion on 21 May, 2021 08:24 AM.

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