REfund

Matthew Giacofci's Avatar

Matthew Giacofci

08 May, 2021 05:41 PM

I would like a refund on my purchase. The product isn't what I thought it would be.

  1. Support Staff 1 Posted by Ethan on 08 May, 2021 08:19 PM

    Ethan's Avatar

    Hello,

    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  2. 2 Posted by Matt Giacofci on 09 May, 2021 02:57 PM

    Matt Giacofci's Avatar

    Thanks for the offer, but just found the overall system to not be what I need.

  3. Support Staff 3 Posted by Ethan on 09 May, 2021 07:41 PM

    Ethan's Avatar

    I am sorry that our product did not meet your needs. I have asked our payment processing partners Fastspring to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  4. Ethan closed this discussion on 09 May, 2021 07:41 PM.

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