tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/70177-moving-files-to-new-computerInfinite Kind: Discussion 2021-05-19T09:01:51Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T08:54:52Z2021-05-18T08:54:54ZMoving files to new computer<div><p>I presume when you say you have a new MacBook, that it has the latest Big Sur operating system installed.</p>
<p>If that is the case, the version of MD you are trying to run is not fully compatible with your new MacBook.</p>
<p>I would suggest you download & install the latest version of MD from link below:-</p>
<p><a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<p>fellow user</p></div>jeff_ltag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T10:21:46Z2021-05-18T10:21:46ZMoving files to new computer<div><p>Good suggestion but didn't work either. Apparently I am unable to move a clean copy of my data file. Located data file in documents folder Quicken Data.moneydance, copied and emailed to myself and then dragged to desktop on the new Macbook but wouldn't open. Tried to follow instructions in the knowledge base article but apparently doing something wrong. Got to be an easier way to send copy of file</p></div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T10:25:18Z2021-05-18T10:25:18ZMoving files to new computer<div><p>Emailing the data set is over complicating the transfer, just use something like a USB memory key to copy the directory tree, or I believe it is called a bundle in Mac terms.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T11:02:13Z2021-05-18T11:02:13ZMoving files to new computer<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>If you'll be keeping the older computer, you can sync your data file so it's accessible from both systems. Any changes made on either computer will be synced with the other, as outlined <a href="https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/syncing-with-other-computers">here</a></p>
<p>If you want to just use the new system, on the older computer, open Moneydance and choose Help --> Show Documents Folder. A window will open displaying your <em>.moneydance</em> data file (on a Windows computer, the file will appear as a regular folder, without the orange Moneydance icon). You should take a copy of this file, and move it to the new computer.</p>
<p>On the new computer, move the <em>.moneydance</em> file to the location you want it to be stored. Then double click the <em>.moneydance</em> file to access your data. Alternatively, open Moneydance and choose File --> Open --> Open Other (or 'Open Other' from the Welcome window).</p>
<p>If you prefer, you can use backup files to transfer your data. Open Moneydance and choose File --> Export Backup. This will create a <em>.moneydancearchive</em> backup file that you can move to the new computer using a USB, shared folder or whichever method you prefer.<br>
On the new computer, double click the backup file to restore your data. Alternatively, open Moneydance and choose File --> Restore from Backup (or 'Import New Account Set' from the Welcome window).<br>
When you restore your data in this way, a new data file is created in the default location for use going forward. The default location is accessible from Moneydance via Help --> Show Documents Folder.<br>
When you're happy with the data that populates into Moneydance, you can remove the backup file you transferred from the older computer.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T11:21:43Z2021-05-18T11:21:43ZMoving files to new computer<div><p>Unable to sync as noted in my previous discussion so will use MD only on the new MacBook. Problem as noted above is that I am unable to successfully copy and move the data file</p></div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T11:29:36Z2021-05-18T11:29:36ZMoving files to new computer<div><p>It seems that the issue is opening your data file rather than copying it.<br>
Which version and build of Moneydance are you currently using?<br>
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.</p>
<p>Can you let me know which operating system you're running on your computer/s?</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T11:43:38Z2021-05-18T11:43:38ZMoving files to new computer<div><p>2019.4 on old computer. 2020.2 on new. Also downloaded newest version as trial but that didn't work either. I think problem is correctly moving file after copying</p></div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T13:16:12Z2021-05-18T13:16:12ZMoving files to new computer<div><p>Please download <strong>Moneydance 2021.1 (3068)</strong> from <a href="https://infinitekind.com/preview">this page</a> and choose the MacOS download option.</p>
<p>You should <em>double click</em> the file to begin the installation process. You'll then be prompted to move the file from your <em>Downloads folder</em> to your <em>Applications folder</em>.</p>
<p>You may be prompted to replace the existing version of Moneydance.<br>
If not, you should manually <strong>remove</strong> any older versions of the program.</p>
<p>You should then navigate to your <em>Applications folder</em>, where you can remove any older versions of Moneydance that remain installed. Simply delete any older copies of the program. You might want to also check your <em>Downloads folder</em>, in case Moneydance has been accidentally installed here, and remove any older copies from this folder too.</p>
<p>It might be useful to re-name the newest version of Moneydance to <strong>Moneydance 2021.1 (3068)</strong>, to be easier to find. (Changing the application name won't effect the program or its functionality).</p>
<p>You'll also need to reconfigure the Moneydance shortcut in your Dock.</p>
<p>To do this 'right click' (or press Ctrl and click) on the Moneydance icon in your Dock and choose Options, then disable 'Keep in Dock'.</p>
<p>Then open the newest version of Moneydance from within your Applications folder. Once running, 'right click' (or press Ctrl and click) on the Moneydance icon in your Dock and choose Options --> Keep in Dock.</p>
<p>Finally, select <strong>Open other</strong> from the welcome to Moneydance window to access your data.</p>
<p>Please keep us posted on your progress, thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T13:22:26Z2021-05-18T13:22:26ZMoving files to new computer<div><p>Maddy - as I said above, that IS the version I downloaded on the new computer. Problem is MOVING the data file from old computer to new. Every way I've tried I just get error message when trying to open</p></div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T13:26:14Z2021-05-18T13:26:14ZMoving files to new computer<div><p>Please, can you send us a screenshot of the error message you're seeing?<br>
You can read instructions for taking a screenshot here:<br>
<a href="https://www.take-a-screenshot.org/">https://www.take-a-screenshot.org/</a></p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T13:38:19Z2021-05-18T13:38:19ZMoving files to new computer<div>
<div class="gmail_default"><br></div>
</div>
<br>
<div class="gmail_quote">
<div class="gmail_attr">On Tue, May 18, 2021 at 9:26 AM Maddy <<a href="mailto:tender%2Bd766ffa9b8@tenderapp.com">tender+d766ffa9b8@tenderapp.com</a>> wrote:<br></div>
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<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Maddy (Support staff)</p>
<div>
<p>Please, can you send us a screenshot of the error message you're seeing?<br>
You can read instructions for taking a screenshot here:<br>
<a href="https://www.take-a-screenshot.org/">https://www.take-a-screenshot.org/</a></p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p>
</div>
<div>
<p>On Tue, May 18 at 06:22 AM PDT, jhoward162 wrote:</p>
<blockquote>
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<p>Maddy - as I said above, that IS the version I downloaded on the new computer. Problem is MOVING the data file from old computer to new. Every way I've tried I just get error message when trying to open</p>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/problems/70177-moving-files-to-new-computer">Moving files to new computer</a>.</p>
<p>To unsubscribe and stop receiving emails from <a href="https://infinitekind.tenderapp.com">https://infinitekind.tenderapp.com</a>, visit <a href="https://infinitekind.tenderapp.com/unsubscribe/5e3739449582e5e7d328a8452825f649ac19f587">this page</a></p>
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</div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T13:40:57Z2021-05-18T13:40:57ZMoving files to new computer<div><p>Please can you try restoring from a backup, as this should resolve the issue?</p>
<p>When you restore data from a backup file, a new data file will be created for use going forward. If the restored data file is in the default location, it's accessible from Moneydance via <strong>Help --> Show Documents Folder</strong>.</p>
<p>Any data files stored here are accessible from the program by choosing <strong>File --> Open</strong>. Any files you've created or restored will be listed here.</p>
<p>If so, you can restore these files into Moneydance by double clicking them.<br>
Alternatively, choose <strong>File --> Restore from Backup</strong> (or 'Import New Account Set' from the Welcome window). Then navigate to and select the backup file.</p>
<p>If you'd like to re-name the restored file, you can follow the steps in <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/renaming-files">this article</a> from the knowledge base.</p>
<p>It's important you close the Moneydance program fully before you make any changes.</p>
<p>Then change the data file name to whatever you want - just be sure to retain the .moneydance file extension at the end of the file name.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T13:44:31Z2021-05-18T13:44:31ZMoving files to new computer<div><p>As I have said before, I can't get the backup to new computer!!</p></div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T14:28:14Z2021-05-18T14:28:14ZMoving files to new computer<div><p>This shouldn't be able to happen unless there's been some change to a part of the data file outside of Moneydance's control. Can you let me know if you store your Moneydance file on a shared folder such as iCloud, Dropbox, Google Drive, etc?</p>
<p>Also, would you be able to send us a copy of your Moneydance error logs, the logs should include information on what might be causing an issue.</p>
<p>The logs are saved on your computer as an errlog.txt file.</p>
<p>You can get to your error log in one of two ways:</p>
<p>1) using the <code>Help->Console Window</code> menu to show the console log in a window, or</p>
<p>2) in the Finder, press ⌘⇧G and then copy and paste <code>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support</code> into the field and press enter/return.</p>
<p>At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.</p>
<p>Finally you can paste the content to your next reply.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T14:34:44Z2021-05-18T14:34:44ZMoving files to new computer<div><p>Maddy - can you please just give me simple instructions for copying the<br>
data file and moving it to new computer without a USB device?</p></div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T14:50:06Z2021-05-18T14:50:06ZMoving files to new computer<div><p>On the older computer, open Moneydance and choose Help --> Show Documents Folder. A window will open displaying your <strong>.moneydance</strong> data file.<br>
<strong>You should take a copy of this file, and move it to the new computer</strong>.<br>
You simply need to Command-C Copy the selected your <strong>.moneydance</strong> data file. Then Command-V Paste to an external drive or USB</p>
<p>On the new computer, move the <strong>.moneydance</strong> file to the location you want it to be stored e.g your desktop. Then double click the <strong>.moneydance</strong> file to access your data. Alternatively, open Moneydance and choose File --> Open --> Open Other (or 'Open Other' from the Welcome window).</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T18:03:37Z2021-05-18T18:03:37ZMoving files to new computer<div><p>As I asked before, is there a way to move it WITHOUT a USB drive? I know<br>
how to copy and paste a file but couldn't get shared folder to work. If<br>
not, then I guess I'll just have to buy a USB-C connector as MacBook does<br>
not have a USB port</p></div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T18:10:01Z2021-05-18T18:10:01ZMoving files to new computer<div><p>zip it; email it (if not too large); send via dropbox; drag n drop; save to external HDD.... etc... You can move it how you would move any other file/folder on Mac..</p>
<p>(not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T18:14:14Z2021-05-18T18:14:14ZMoving files to new computer<div><p>Thanks. Email didn’t work as noted earlier in this thread and I thought MD<br>
instructions said not to use Dropbox</p></div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T19:14:27Z2021-05-18T19:14:27ZMoving files to new computer<div><p>As a one off mechanism to copy the dataset it’s fine. What they don’t recommend is to open and use the dataset whilst it’s still on Dropbox. So copy it to Dropbox. Send to other computer. Move it off Dropbox to local drive.</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T19:18:48Z2021-05-18T19:18:48ZMoving files to new computer<div><p>What my son suggested too. Will try that again later. Didn’t work before</p></div>jhoward162tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T19:24:35Z2021-05-18T19:24:35ZMoving files to new computer<div><p>Ps. Of course, if it’s a large file make sure it’s sync’d before each step. (The .moneydance ’package’ is really a folder on a Mac containing lots of files (that’s hidden and called a ‘package’). You can just copy the file and the Mac handles the rest.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T19:26:23Z2021-05-18T19:26:23ZMoving files to new computer<div><p>Pps. If MD still works ok the old computer, you can do file/export backup to create a .moneydancearchive file and copy that to Dropbox, and then off to the new computer. You then do file, restore backup on new MD / computer.</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492017632021-05-18T20:00:14Z2021-05-18T20:00:14ZMoving files to new computer<div><p>Finally worked using archive on Dropbox. Thanks to all for your help and patience with my ignorance</p></div>jhoward162