tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/70700-reconcilationInfinite Kind: Discussion 2021-09-06T20:00:18Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-06T18:07:52Z2021-06-06T18:07:52ZReconcilation<div><p>What Os/version?<br>
What MD version?<br>
Does the popup window appear, or is it really appearing ‘off screen’?</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-06T18:29:03Z2021-06-06T18:29:03ZReconcilation<div><p>In addition to the above information, this can happen when the program tries to open the window off of the main screen, such as if you have had a second monitor connected recently. If that's the case, you can try to reconnect that monitor and drag the window back. Alternatively, can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/config.dict</p>
<p>If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located at:</p>
<p>C:/Users/(yourusername)/.moneydance/config.dict</p>
<p>If you're using Linux, it should be located at:</p>
<p>/home/(yourusername)/.moneydance/config.dict</p>
<p>Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.</p>
<p>If that doesn't work, can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/errlog.txt</p>
<p>If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located at:</p>
<p>C:/Users/(yourusername)/.moneydance/errlog.txt</p>
<p>If you're using Linux, it should be located at:</p>
<p>/home/(yourusername)/.moneydance/errlog.txt</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-06T21:15:53Z2021-06-06T21:15:53ZReconcilation<div><p>Windows 10 Pro version 2004+<br>
Moneydance 2021.1 3089</p>
<p>I have dual monitors and it used to appear on the other screen. Now it<br>
doesn't.</p></div>Jerry Gronnigertag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-06T21:39:29Z2021-06-06T21:39:29ZReconcilation<div><p>Ok, so that probably narrows down what's happening to the dual monitor issue. Resetting the config.dict file as I described takes care of almost all of those situations.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-06T22:00:10Z2021-06-06T22:00:10ZReconcilation<div><p>... or load toolbox extension. Advanced mode. General menu. Reset window positions.</p>
<p><a href="https://yogi1967.github.io/MoneydancePythonScripts/">https://yogi1967.github.io/MoneydancePythonScripts/</a></p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-07T19:06:16Z2021-06-07T19:06:18ZReconcilation<div><p>Tried the config file rename and that did not work. Attached is my errlog<br>
file.</p></div>Jerry Gronnigertag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-07T19:09:37Z2021-06-07T19:09:37ZReconcilation<div><p>The error log shows nothing.</p>
<p>Did you try toolbox reset window positions?</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-07T19:29:12Z2021-06-07T19:29:13ZReconcilation<div><p>no not that tech savy<br>
Can you send more detailed instructions?</p>
<p>When I try the display settings it detects a third screen somewhere.</p></div>Jerry Gronnigertag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-07T19:46:39Z2021-06-07T19:46:39ZReconcilation<div><p>Download from here:<br>
<a href="https://infinitekind.com/app/md/extensions/toolbox.mxt">https://infinitekind.com/app/md/extensions/toolbox.mxt</a></p>
<p>Locate the file in explorer. Drag the file and drop it onto the Moneydance left side bar. It will then install. Say yes/ok etc.</p>
<p>Then menu, extensions, toolbox</p>
<p>In toolbox. Top left menu. Enable advanced mode.<br>
Then general tools menu.<br>
- fix Reset window display settings. 1. RESET>> Just Window locations. Say yes to make backup. Accept the disclaimer etc. Then restart MD when done. If that didn’t work you can try option 4.</p>
<p>Note. You only need backup once, not each time.</p>
<p>Let’s see if this helps? If not then we will try something else.</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-07T19:49:19Z2021-06-07T19:49:19ZReconcilation<div><p>Ok, just did the toolbox thing and it worked. Thanks.</p></div>Jerry Gronnigertag:infinitekind.tenderapp.com,2009-01-14:Comment/492338592021-06-07T19:52:16Z2021-06-07T19:52:16ZReconcilation<div><p>Toolbox 🧰 +1 😃 😃 😃</p></div>Stuart Beesley (Mr Toolbox)