Quote Loader Not Working

Kenneth Broomfield's Avatar

Kenneth Broomfield

11 Jun, 2021 08:07 AM

I notice my security prices are not being updated. Please advise how this can be resolved. Thank you.

Ken

  1. Support Staff 1 Posted by Maddy on 11 Jun, 2021 08:53 AM

    Maddy's Avatar

    Hi Ken,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Can you let me know which operating system you're running on your computer/s?

    Are you running the latest Quote loader version 3038?
    To check, launch Moneydance and navigate to Extensions->Manage Extensions.

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by KEN BROOMFIELD on 11 Jun, 2021 10:34 AM

    KEN BROOMFIELD's Avatar

    From: Maddy<mailto:[email blocked]>
    Sent: 11 June 2021 09:53
    To: [email blocked]<mailto:[email blocked]>
    Subject: Re: Quote Loader Not Working [Problems #70816]
    Hi Maddy

    I have just updated the Quote Loader and restarted but no change. The last security update was 9 June 2021. I use Windows 10 and MD Version 2021.1 (3069)

    On a separate problem I would appreciate response to my query about Security price history always reverting to auto axis when I want to disable and set my own axis.

    Ken

  3. 3 Posted by derekkent23 on 11 Jun, 2021 11:09 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ken

    Can you post some example securities, there full names, there ticker symbols and the last price you have for each and I will test. The best way to do this is to post a screen shot of the Quote Loader window after you have clicked Get Prices.

  4. 4 Posted by KEN BROOMFIELD on 11 Jun, 2021 11:47 AM

    KEN BROOMFIELD's Avatar

    Hi Derek

    I have copied a section of the screen as I think it provides enough information. As you can see I have lost the feed on prices.

    Ken

  5. 5 Posted by KEN BROOMFIELD on 11 Jun, 2021 01:27 PM

    KEN BROOMFIELD's Avatar

    I have manually downloaded some prices using Alphavantage .

    Ken

  6. 6 Posted by derekkent23 on 11 Jun, 2021 01:41 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ken

    I set up a data set and entered your first 15 securities and as you can see all returned prices.
    Tested on windows 10 Moneydance 2021.1(3069) Quote Loader 3038.
    Next step.
    1. In the Quote Loader window click HELP – TURN DEBUG ON/OFF to DETAILED.
    2. Close Moneydance then reopen
    3. Open Quote Loader and click GET PRICES.
    4. On completion close Moneydance and post errlog.txt file.

    If you're using Mac OS, it should be located at one of these locations within your Home folder:
    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder you can open Finder and hold down the option key while selecting the Go menu and the Library folder option should occur or you can open Finder and select Go -> Go to Folder and copy and paste in the following:
    ~/Library This should pull up your local Library folder.

    If you're using Windows, it should be located under your login directory at:
    C:\Users(yourusername).moneydance\errlog.txt

    or

    C:\Documents and Settings(yourusername).moneydance\errlog.txt
    Depending on your version of Windows

    If you're using Linux it should be located in your home folder at:
    ~/.moneydance/errlog.txt

  7. 7 Posted by derekkent23 on 11 Jun, 2021 01:42 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ken

    screen shot

  8. 8 Posted by KEN BROOMFIELD on 11 Jun, 2021 02:06 PM

    KEN BROOMFIELD's Avatar

    Hi Derek

    I am unclear as at the Quote Loader screen I cannot see the field Get Prices.

    Please see attached the err. log.

    Ken

  9. 9 Posted by KEN BROOMFIELD on 11 Jun, 2021 02:12 PM

    KEN BROOMFIELD's Avatar

    Hi Derek

    Got it now and attach err log.

    Ken

  10. 10 Posted by derekkent23 on 11 Jun, 2021 02:22 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ken

    See screen shot. The GET PRICES button is circled in red. Nothing will happen as far as obtaining prices are concerned until you click this button.

    For how to use Quote Loader see see post 167 at
    https://infinitekind.tenderapp.com/discussions/investments/4914-the...

    Download the PDF’s attached to post 167 and have a read.

    To get an overview take a look at the YouTube videos by using the links on page 1 and 2 of the PDF.

    Let us know how you get on or if you need help just post.
    I will take a look at the errlog.txt file

    Hope this helps.

  11. 11 Posted by derekkent23 on 11 Jun, 2021 02:31 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ken

    I think our posts crossed.
    You posted "Got it now" does this mean you clicked GET PRICES button and prices were obtained?

  12. 12 Posted by KEN BROOMFIELD on 11 Jun, 2021 02:45 PM

    KEN BROOMFIELD's Avatar

    Yes Derek so thanks for your help. Hopefully on Monday the prices will start to automatically update when I turn on MD.
    Ken

  13. 13 Posted by derekkent23 on 11 Jun, 2021 03:16 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ken

    Glad you got it sorted.
    If you want to use the Auto Price update feature of Quote Loader read the PDF on how to set this up.

    Have Fun, Stay Safe.

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