tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/70831-cannot-installInfinite Kind: Discussion 2022-05-23T09:51:44Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-13T23:21:23Z2021-06-13T23:21:23ZCannot install<div><p>Hello,</p>
<p>Can you please attach the full errlog.txt file? Can you also please clarify your operating system?</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T12:19:44Z2022-05-23T09:51:43ZCannot install<div><p>I'm on Windows 10.Up to date, and I'm sending you the file again through<br>
here.</p>
<p>Best regards,<br>
<em>Mariano.</em></p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T12:41:27Z2021-06-14T12:41:27ZCannot install<div><p>What happens if you right click the installer and run as administrator?</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T13:28:06Z2021-06-14T13:28:06ZCannot install<div><p>Hi Mariano,</p>
<p>Are you downloading <strong>Moneydance 2017.10 (1706)</strong> from this <a href="https://infinitekind.com/download_2017">page</a>?</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T14:38:54Z2022-05-23T09:51:43ZCannot install<div><p>Its the same</p>
<p>Saludos,<br>
<em>Mariano.</em></p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T14:39:45Z2022-05-23T09:51:43ZCannot install<div><p>Hello, that's right.</p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T14:48:04Z2021-06-14T14:48:04ZCannot install<div><p>Do you have any older version of Moneydance installed on your computer and did you ensure Moneydance is closed before starting the installation?</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T17:25:59Z2022-05-23T09:51:43ZCannot install<div><p>Hi, no I don't have any other version, older or otherwise ,currently<br>
installed.<br>
I had installed and then uninstalled the 2021 version (once I noticed that<br>
my licence did not work with this version). But again, I don't have any<br>
version currently installed.</p>
<p>Saludos,<br>
<em>Mariano.</em></p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T18:27:38Z2021-06-14T18:27:39ZCannot install<div><p>Something else to try...</p>
<p>Have you tried to install the 32 bit version of MD 2017 available on the same download page. You don't mention which version you used. Again right click & install as Admin.</p>
<p>fellow user</p></div>jeff_ltag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T18:39:13Z2022-05-23T09:51:43ZCannot install<div><p>yes I tried both</p>
<p>Saludos,<br>
<em>Mariano.</em></p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T20:54:27Z2021-06-14T20:54:30ZCannot install<div><p>What about Trying to install with Win10 in Safe Mode, and/or without any Antivirus Prog running, You tried both those also?</p></div>jeff_ltag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-14T21:44:44Z2022-05-23T09:51:44ZCannot install<div><p>I tried to install as admin. and also witouh antivirus. but the error<br>
states that there is a file missing.</p>
<p>Saludos,<br>
<em>Mariano.</em></p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-15T08:11:46Z2021-06-15T08:11:46ZCannot install<div><p>I've noticed that the original purchase was for Moneydance 2015. Could you try installing<br>
<a href="https://infinitekind.com/download_2015"><strong>Moneydance 2015.8 (1372)</strong></a> first and then install <a href="https://infinitekind.com/download_2017"><strong>Moneydance 2017.10 (1706)</strong></a> choosing to overwrite the previous version?.</p>
<p>You may want to check whether you're using a 32-bit or 64-bit version of Windows 10, open the Settings app by pressing Windows+I, and then head to System > About. On the right side, look for the “System type” entry.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-15T12:09:44Z2022-05-23T09:51:44ZCannot install<div><p>2015 and 2017 both 32 and 64bit versions have the same error.<br>
2021 version works ok apparently.</p>
<p>Saludos,<br>
<em>Mariano.</em></p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-15T13:19:13Z2021-06-15T13:19:13ZCannot install<div><p>Thank you for the additional information, Mariano!</p>
<p>I've just downloaded and installed <a href="https://infinitekind.com/download_2017">Moneydance 2017.10 (1706)</a> on Windows 10 - 64bit and I was unable to reproduce the error you have reported.</p>
<p>I've installed the file after choosing to save it in a different directory and not to overwrite any other version.<br>
I renamed the file to Moneydance 2017 in order to find it easily.</p>
<p>I've also referred your query to our lead developer who might be able to provide further details.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-15T13:44:22Z2021-06-15T13:44:22ZCannot install<div><p>Could it be the ‘funny’ user dir name that ends in ‘!’?</p>
<p>C:\Users\M!</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-15T14:00:26Z2022-05-23T09:51:44ZCannot install<div><p>The error log, apparently, is referring to a missing file?</p>
<p>Saludos,<br>
<em>Mariano.</em></p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-16T09:21:03Z2021-06-16T09:21:03ZCannot install<div><p>Hi Mariano,</p>
<p>I think Stuart is on to something with the ! character in the user dir folder name. With the installer it's possible to give it some parameters that might help get around this. Can you open a command prompt and "cd" to the Downloads folder and run the installer with the "-temp " to provide it with another directory that could be used to write temporary files that is outside of your home folder?</p>
<p>So something like the following:<br></p>
<pre>
<code>cd %HOMEPATH%\Downloads
.\Moneydance_windows_amd64.exe -console -temp c:\tmp</code>
</pre>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-17T21:27:22Z2022-05-23T09:51:44ZCannot install<div><p>HI!<br>
I think that what you are askin may be a bit to advance for me. Is there<br>
another way to do it?</p>
<p>I tried to change the user name, but the folder name stayed the same.<br>
Anyway I used to have it installed on my old notebook that had the same<br>
folder name. Also the 2021 versions installed with no problems. What I mean<br>
with this is that, why would this be a problem, when it wasn't before?</p>
<p><em>Mariano.</em></p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-06-18T04:14:53Z2021-06-18T04:14:53ZCannot install<div><p>I assume you are on windows?</p>
<p>The simple way to test this is to go to control panel and create two new users. One called test and the other test! You might have to change the account type of each to Administrator too.</p>
<p>Logout and log in to test and do the install. Then logout and login to test! and do the install.</p>
<p>(Not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-07-16T02:26:56Z2022-05-23T09:51:44ZCannot install<div><p>Sorry guys, I was out for some days.<br>
That actually did the trick. With a new win user I was able to install,<br>
then i just deleted the user.</p>
<p>Thanks a lot!</p>
<p>Best regards</p>
<p>Saludos,<br>
<em>Mariano.</em></p></div>marianoithtag:infinitekind.tenderapp.com,2009-01-14:Comment/492435142021-07-16T06:44:25Z2021-07-16T06:44:25ZCannot install<div><p>😃</p></div>Stuart Beesley (Mr Toolbox)