Cannot install

Mariano's Avatar

Mariano

12 Jun, 2021 02:34 AM

im installing the 2017 version, as is the one y purchased, and it crashes, generating the attached file.

  1. Support Staff 1 Posted by Ethan on 13 Jun, 2021 11:21 PM

    Ethan's Avatar

    Hello,

    Can you please attach the full errlog.txt file? Can you also please clarify your operating system?

    Ethan
    Infinite Kind Support

  2. 2 Posted by Mariano E. Ithu... on 14 Jun, 2021 12:19 PM

    Mariano E. Ithurralde's Avatar

    I'm on Windows 10.Up to date, and I'm sending you the file again through
    here.

    Best regards,
    *Mariano.*

  3. 3 Posted by Stuart Beesley ... on 14 Jun, 2021 12:41 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    What happens if you right click the installer and run as administrator?

    (Not support, just a fellow user)

  4. Support Staff 4 Posted by Maddy on 14 Jun, 2021 01:28 PM

    Maddy's Avatar

    Hi Mariano,

    Are you downloading Moneydance 2017.10 (1706) from this page?

    --
    Maddy, Infinite Kind Support

  5. 5 Posted by Mariano E. Ithu... on 14 Jun, 2021 02:38 PM

    Mariano E. Ithurralde's Avatar

    Its the same

    Saludos,
    *Mariano.*

  6. 6 Posted by Mariano E. Ithu... on 14 Jun, 2021 02:39 PM

    Mariano E. Ithurralde's Avatar

    Hello, that's right.

  7. Support Staff 7 Posted by Maddy on 14 Jun, 2021 02:48 PM

    Maddy's Avatar

    Do you have any older version of Moneydance installed on your computer and did you ensure Moneydance is closed before starting the installation?

    --
    Maddy, Infinite Kind Support

  8. 8 Posted by Mariano E. Ithu... on 14 Jun, 2021 05:25 PM

    Mariano E. Ithurralde's Avatar

    Hi, no I don't have any other version, older or otherwise ,currently
    installed.
    I had installed and then uninstalled the 2021 version (once I noticed that
    my licence did not work with this version). But again, I don't have any
    version currently installed.

    Saludos,
    *Mariano.*

  9. 9 Posted by jeff_l on 14 Jun, 2021 06:27 PM

    jeff_l's Avatar

    Something else to try...

    Have you tried to install the 32 bit version of MD 2017 available on the same download page. You don't mention which version you used. Again right click & install as Admin.

    fellow user

  10. 10 Posted by Mariano E. Ithu... on 14 Jun, 2021 06:39 PM

    Mariano E. Ithurralde's Avatar

    yes I tried both

    Saludos,
    *Mariano.*

  11. 11 Posted by jeff_l on 14 Jun, 2021 08:54 PM

    jeff_l's Avatar

    What about Trying to install with Win10 in Safe Mode, and/or without any Antivirus Prog running, You tried both those also?

  12. 12 Posted by Mariano E. Ithu... on 14 Jun, 2021 09:44 PM

    Mariano E. Ithurralde's Avatar

    I tried to install as admin. and also witouh antivirus. but the error
    states that there is a file missing.

    Saludos,
    *Mariano.*

  13. Support Staff 13 Posted by Maddy on 15 Jun, 2021 08:11 AM

    Maddy's Avatar

    I've noticed that the original purchase was for Moneydance 2015. Could you try installing
    Moneydance 2015.8 (1372) first and then install Moneydance 2017.10 (1706) choosing to overwrite the previous version?.

    You may want to check whether you're using a 32-bit or 64-bit version of Windows 10, open the Settings app by pressing Windows+I, and then head to System > About. On the right side, look for the “System type” entry.

    --
    Maddy, Infinite Kind Support

  14. 14 Posted by Mariano E. Ithu... on 15 Jun, 2021 12:09 PM

    Mariano E. Ithurralde's Avatar

    2015 and 2017 both 32 and 64bit versions have the same error.
    2021 version works ok apparently.

    Saludos,
    *Mariano.*

  15. Support Staff 15 Posted by Maddy on 15 Jun, 2021 01:19 PM

    Maddy's Avatar

    Thank you for the additional information, Mariano!

    I've just downloaded and installed Moneydance 2017.10 (1706) on Windows 10 - 64bit and I was unable to reproduce the error you have reported.

    I've installed the file after choosing to save it in a different directory and not to overwrite any other version.
    I renamed the file to Moneydance 2017 in order to find it easily.

    I've also referred your query to our lead developer who might be able to provide further details.

    --
    Maddy, Infinite Kind Support

  16. 16 Posted by Stuart Beesley ... on 15 Jun, 2021 01:44 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    Could it be the ‘funny’ user dir name that ends in ‘!’?

    C:\Users\M!

    (Not support, just a fellow user)

  17. 17 Posted by Mariano E. Ithu... on 15 Jun, 2021 02:00 PM

    Mariano E. Ithurralde's Avatar

    The error log, apparently, is referring to a missing file?

    Saludos,
    *Mariano.*

  18. Support Staff 18 Posted by Sean Reilly on 16 Jun, 2021 09:21 AM

    Sean Reilly's Avatar

    Hi Mariano,

    I think Stuart is on to something with the ! character in the user dir folder name. With the installer it's possible to give it some parameters that might help get around this. Can you open a command prompt and "cd" to the Downloads folder and run the installer with the "-temp " to provide it with another directory that could be used to write temporary files that is outside of your home folder?

    So something like the following:

    cd %HOMEPATH%\Downloads
    .\Moneydance_windows_amd64.exe -console -temp c:\tmp
    

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  19. 19 Posted by Mariano E. Ithu... on 17 Jun, 2021 09:27 PM

    Mariano E. Ithurralde's Avatar

    HI!
    I think that what you are askin may be a bit to advance for me. Is there
    another way to do it?

    I tried to change the user name, but the folder name stayed the same.
    Anyway I used to have it installed on my old notebook that had the same
    folder name. Also the 2021 versions installed with no problems. What I mean
    with this is that, why would this be a problem, when it wasn't before?

    *Mariano.*

  20. 20 Posted by Stuart Beesley ... on 18 Jun, 2021 04:14 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    I assume you are on windows?

    The simple way to test this is to go to control panel and create two new users. One called test and the other test! You might have to change the account type of each to Administrator too.

    Logout and log in to test and do the install. Then logout and login to test! and do the install.

    (Not support, just a fellow user)

  21. 21 Posted by Mariano E. Ithu... on 16 Jul, 2021 02:26 AM

    Mariano E. Ithurralde's Avatar

    Sorry guys, I was out for some days.
    That actually did the trick. With a new win user I was able to install,
    then i just deleted the user.

    Thanks a lot!

    Best regards

    Saludos,
    *Mariano.*

  22. 22 Posted by Stuart Beesley ... on 16 Jul, 2021 06:44 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    😃

  23. Ethan closed this discussion on 18 Jul, 2021 11:13 PM.

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