Robert's Avatar


22 Jun, 2021 08:36 PM

After several years of use, today when I printed a check, all the text was on the top three lines of the check, not in the proper place.

  1. 1 Posted by Robert on 22 Jun, 2021 08:50 PM

    Robert's Avatar

    When I go to "check printing" screen, all the text indicates it will print at the top of each page and I am unable to move it down to the proper lines.

  2. 2 Posted by tgilbert666 on 23 Jun, 2021 02:26 AM

    tgilbert666's Avatar

    Can you provide some context so others might be able to offer suggestions?
    For instance are you on Windows, Linux or Mac (and what version)
    What version of MD are you running and did you update it recently? Any other context you can provide around what may have changed in your environment since you last successfully printed cheques?
    Tony (a fellow user)

  3. Support Staff 3 Posted by Maddy on 23 Jun, 2021 03:19 PM

    Maddy's Avatar

    Hi Robert,
    Thank you for contacting Moneydance support.

    Generally, you could refer to this article of the Knowledge base.

    Alternatively, as Tony suggested in post 2 of this thread you may want to provide further details and we will troubleshoot further.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  4. 4 Posted by Robert Certain on 23 Jun, 2021 06:40 PM

    Robert Certain's Avatar

    I finally figured out how to make the corrections. I don’t know why all the settings went to zero, but I’ve put them where they need to be so that the lines now print correctly on the checks.

    Robert Certain
    [email blocked] <mailto:[email blocked]>

  5. Support Staff 5 Posted by Maddy on 24 Jun, 2021 07:50 AM

    Maddy's Avatar

    I'm very pleased to hear that, Robert!
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  6. Maddy closed this discussion on 24 Jun, 2021 07:50 AM.

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