Downloading Transactions from my bank

nuheart's Avatar

nuheart

18 Jan, 2010 07:32 PM

For about the 6 or 7 days, I have not been able to download any transactions from my bank. Instead, I get a pop-up box that says "Online Error", even when I am online (I checked). It also says a communication or parsing error has occurred. I've been downloading for a couple years now from Commerce Bank onto my Moneydance version 2007r5 (587) and it has all of a sudden stopped working. I called Commerce, they said they cannot help me & to contact Moneydance. Does anybody know what is going on here?

  1. 1 Posted by victoria on 18 Jan, 2010 07:47 PM

    victoria's Avatar

    I am new to MoneyDance and have not previously downloaded anything. But I cannot get anything to download. I do not get any "Online Error" messages. I only get "downloaded zero new transactions" or "zero transactions downloaded". Nothing seems wrong, I just don't get any data.

    My bank (Bank of the West) IS on the list. I called them and they said that all accounts are set up for Direct Connect / OFX / Quicken - and that my PIN etc.. is the same to access my account online as it is for OFX. (Of course... they have never heard of MoneyDance - as well noted throughout the site)

    I also cannot import anything. Same result. I am using a trial on a mac OS 10.5.8. Also, the .xls file converts to a .csv file upon download to my computer. I tried exporting the .csv file just in case they switched the links, but it also downloads as a .csv file. THe .ofx and .qfx will not import.

    I am about to give up. There isn't any data on this site that I can find to help me after looking for two days... and of course, I pick a Sunday leading into a Bank Holiday to tackle this program!

    I reset up the account. I checked my Firewall. Any more ideas? One thing I just thought of, my trial is not installed in my Applications folder yet, as I was just testing it. I usually don't do that, but I have in the past and it didn't affect the software - maybe it is in this case?

    Maybe there is some sort of bug going on? It's most likely my newbie status, but you are also having the same problem.

  2. 2 Posted by Angie Rauscher on 20 Jan, 2010 04:12 PM

    Angie Rauscher's Avatar

    Nuhart- I have passed your case on to our direct connection specialist, she will get back to you with more information in the next few days.

    Victoria- Ben has responded to you on a separate thread to assist with addressing your problem.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Angie Rauscher
    Moneydance Support

  3. Angie Rauscher closed this discussion on 24 Jul, 2011 07:18 PM.

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